Customer Services Officer

Always wanted to work in a dynamic environment, work directly with customers and experience how a Customer Care department operates in a multinational business? 
If yes, apply for Customer Services Officer and join our FrieslandCampina Professional Business unit for a position where you’ll have exposure to many different departments (Sales, Customer Service, Logistics & Planning) and work directly with our Industry customers that we service by delivering beautiful cream products. You will contribute directly to our business as you would be involved in every step in the Order-to-Cash process; that starts when a customer orders a product and ends when it is invoiced. 

Customer Services Officer

What we ask

You are customer focused and are able to act with speed and decisiveness to achieve the best results. Most important skills:
•    Strong communication skills (written and spoken in Dutch, English & French )
•    Able to deal with daily deadlines;
•    Extreme customer service mindset;
•    Work accurate & efficient, work independently and as team-player;
•    Pro-active;
•    Level of education, HBO;
•    Experience with SAP or Customer Service/Customer Care/Order Fulfilling;
•    Pre: experience with Communication, Commerce or Supply Chain

What we offer

•    Deze functie in ingeschaald in Zuivel CAO ( €3225,- tot €3857,- o.b.v. 36uur) je salaris wordt gebaseerd op je ervaring en opleiding;
•    Unieke cultuur gezien FrieslandCampina een Nederlandse roots heeft maar inmiddels is uitgegroeid tot een internationale organisatie met vestigingen over de hele wereld;  
•    We bieden een prettige werk/privé balans, marktconform salaris & goede secundaire voorwaarden (indien gewenst kan je het volgende toevoegen: werkweek van 36 uur, vakantiegeld 8%, marktconform pensioen, 4% eindejaarsuitkering, flexibele werktijden;  
•    Diverse trainingen en coaching programma’s om je te helpen ontwikkelingen en jouw eigen professionele carrière uit te stippelen;    
•    Interne doorgroei wordt sterk gemotiveerd vanuit FrieslandCampina!  
•    Een informele & vriendelijke werkomgeving waarin je samenwerkt met gedreven en professionele collega’s;  
•    We geven je vertrouwen en autonomie om lange termijn impact te genereren dat bijdraagt aan betere voeding voor de wereld;  

Vacancy description

Together with the team, you’ll work on the following:
•    Service our international Professional Industry customers with information or support (i.e. answering questions  on delivery or complaints etc.) in order to provide correct and full information on time;
•    Handle special requests such as urgent deliveries, specific delivery conditions or value added services in order to deliver a high customer satisfaction and manage requests with related departments;
•    Order processing;
•    Execute order entry aiming to deliver the right amount and quality of product in time to our external and internal Professional Industry customers. Check and complete order entry within set deadlines to secure on time delivery;
•    Signal and inform stakeholders in case of unclarity or (potential) issues related to order delivery;
•    Identify & implement improvements on daily operational activities or customer related topics to be able to process more; orders & customer requests with current headcount.

For thousands of people every day, we are more than just a dairy company. To our farmers, our employees, the communities we serve, the businesses we work with and the people to whom we bring happiness, FrieslandCampina means something more. For them it's not just about what we do, but who we are. We value talented people from any background who want to contribute to something bigger than themselves. We encourage all of our employees to make decisions that benefit our entire company. At FrieslandCampina we own our own career and act accordingly. We trust you to make a difference in your job and influence the bigger picture. Working at FrieslandCampina means you are contributing to a better world.

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JOB-ID: 47561 | Customer Services Officer, Netherlands
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