Quality

Mitchel QA

Our purpose

We develop, produce, and sell our food products under multiple brands at different locations and in many different countries. Our customers rightfully expect all our products to offer the same safety and fit-for-purpose quality. Delivering the right quality and safe products to our consumers and customers is a shared responsibility for every employee within FrieslandCampina.

 

FrieslandCampina’s Golden Quality Rules

FrieslandCampina’s Golden Quality Rules represent our commitment to our customers in all aspects and give direction to our quality approach. We aim to ensure that our consumers and customers are and remain highly satisfied with our products. 

Our international and company-wide Food, Safety & Quality management system Foqus FS&Q is designed to fulfill these Golden Quality Rules at all stages of the global supply chain; from grass to glass. It is set up as a transparent system of policies and standards, addressing all processes important to guaranteeing the right quality of our products

QA collega's

Our Quality department consists of various disciplines:

  • Local Quality: QA and QC colleagues on site are responsible for handling day-to-day operations.
  • Business Group Quality team: This team supports local QA on non-day-to-day topics such as project design and implementation, crisis management, and QMS processes. These teams are also responsible for customer and consumer support.
  • Global Quality: Provides the strategic direction for QA and QC, sets standards across the business, and drives synergies across BGs. This includes Supplier Quality Management, Food Safety, Performance, Systems, and Certifications.

In our Global Quality Approach, we focus on the following key points:

  1. Consumer & Customer Focus: We focus on ensuring indispensable quality attributes and the key factors that drive consumer preference in our products.
  2. Business Oriented: All our Quality initiatives/activities must answer a need from the Business, our projects and initiatives must help RFC attain its goals.
  3. Prioritization: We work on the most important initiatives for the business, customers & consumers.
  4. Deliver results: We deliver tangible and positive results on the priorities identified. We deliver results that meet or exceed the expectations set forth.
  5. Continuous Improvement mindset: We instill a CI approach and mindset into the way we operate, and we have improvement as our Top Priority.
  6. Hands-on mentality:  We are practical-oriented, we roll up our sleeves, go to Gemba and do instead of say.

Quality and Safety

People all over the world use our products. That means we must deliver the same quality all over the world. To that end, we use quality standards and rules, which apply to all our production and distribution companies, among others. They must follow our standards and rules as laid down in Foqus Food Safety & Quality, our uniform quality assurance system.

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QA

Our Manager QA External Manufacturing Pandhu

"I am Manager QA External Manufacturing in Amersfoort. I am leading a team of 3 specialists located in the Netherlands and the Philippines. Our team is managing many external manufacturers worldwide that produce FrieslandCampina and private label branded products for our customers and consumers. Our team is motivated to do our best to ensure our (new) products are successful during commercial launch . We aim for great acceptance from customer and consumer, and no food safety nor quality issue.

Pandhu portrait

I got so many opportunities from FrieslandCampina. I have been able to expand my role step-by-step, from local factory in Salatiga, Indonesia, to a regional scope in Singapore, and now a global role at the headquarters in Amersfoort, the Netherlands. One of the core values ​​in the organization, which I have seen and felt everywhere, is 'Act with respect', regardless of local cultural differences. Also in my current team respect for each other is really embedded. " - Pandhu, Manager QA External Manufacturing

Quality in our factories

"At FrieslandCampina, I work as a QC Coordinator in the Sampleroom in Veghel. In this role, I’m responsible for coordinating the team, the samples, and the necessary materials. What makes this position so exciting is that it’s a completely new industry and role for me. That means I’m learning something new every day and constantly facing fresh challenges. I’ve already made great progress within FrieslandCampina – from my start in sample logistics in Leeuwarden to my current role as QC Coordinator. My impact lies in ensuring that quality samples arrive at our customers on time and in perfect condition – although, of course, I don’t do this alone. As a team, we face new challenges every day, which brings great energy and constant improvement.

Linda Nouta

Looking ahead together

I’m proud of what we’ve already achieved together and I look to the future with confidence. Together, we’re continuously improving the setup of the Sampleroom, so we can enter each new phase with fresh energy. For me, working at FrieslandCampina means enjoying a great working atmosphere, collaborating with colleagues from diverse backgrounds, taking on challenging courses, and having a job where no two days are the same." - Linda, QC Coordinator Sampleroom

Linda Nouta 2

Discover more stories of our Quality ambassadors

At FrieslandCampina we believe in the power of our people, colleagues who proudly and passionately share their work. Curious for more? Check out the other inspiring stories via the links below.

Ready for your next step? Become part of our Q-team!

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