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Our purpose
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We develop, produce, and sell our food products under multiple brands at different locations and in many different countries. Our customers rightfully expect all our products to offer the same safety and fit-for-purpose quality. Delivering the right quality and safe products to our consumers and customers is a shared responsibility for every employee within FrieslandCampina.
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Our Quality department consists of various disciplines:
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- Local Quality: QA and QC colleagues on site are responsible for handling day-to-day operations.
- Business Group Quality team: This team supports local QA on non-day-to-day topics such as project design and implementation, crisis management, and QMS processes. These teams are also responsible for customer and consumer support.
- Global Quality: Provides the strategic direction for QA and QC, sets standards across the business, and drives synergies across BGs. This includes Supplier Quality Management, Food Safety, Performance, Systems, and Certifications.
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In our Global Quality Approach, we focus on the following key points:
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- Consumer & Customer Focus: We focus on ensuring indispensable quality attributes and the key factors that drive consumer preference in our products.
- Business Oriented: All our Quality initiatives/activities must answer a need from the Business, our projects and initiatives must help RFC attain its goals.
- Prioritization: We work on the most important initiatives for the business, customers & consumers.
- Deliver results: We deliver tangible and positive results on the priorities identified. We deliver results that meet or exceed the expectations set forth.
- Continuous Improvement mindset: We instill a CI approach and mindset into the way we operate, and we have improvement as our Top Priority.
- Hands-on mentality: We are practical-oriented, we roll up our sleeves, go to Gemba and do instead of say.
