Quality

Mitchel QA

Our purpose

We develop, produce, and sell our food products under multiple brands at different locations and in many different countries. Our customers rightfully expect all our products to offer the same safety and fit-for-purpose quality. Delivering the right quality and safe products to our consumers and customers is a shared responsibility for every employee within FrieslandCampina.

 

FrieslandCampina’s Golden Quality Rules

FrieslandCampina’s Golden Quality Rules represent our commitment to our customers in all aspects and give direction to our quality approach. We aim to ensure that our consumers and customers are and remain highly satisfied with our products. 

Our international and company-wide Food, Safety & Quality management system Foqus FS&Q is designed to fulfill these Golden Quality Rules at all stages of the global supply chain; from grass to glass. It is set up as a transparent system of policies and standards, addressing all processes important to guaranteeing the right quality of our products

QA collega's

Our Quality department consists of various disciplines:

  • Local Quality: QA and QC colleagues on site are responsible for handling day-to-day operations.
  • Business Group Quality team: This team supports local QA on non-day-to-day topics such as project design and implementation, crisis management, and QMS processes. These teams are also responsible for customer and consumer support.
  • Global Quality: Provides the strategic direction for QA and QC, sets standards across the business, and drives synergies across BGs. This includes Supplier Quality Management, Food Safety, Performance, Systems, and Certifications.

In our Global Quality Approach, we focus on the following key points:

  1. Consumer & Customer Focus: We focus on ensuring indispensable quality attributes and the key factors that drive consumer preference in our products.
  2. Business Oriented: All our Quality initiatives/activities must answer a need from the Business, our projects and initiatives must help RFC attain its goals.
  3. Prioritization: We work on the most important initiatives for the business, customers & consumers.
  4. Deliver results: We deliver tangible and positive results on the priorities identified. We deliver results that meet or exceed the expectations set forth.
  5. Continuous Improvement mindset: We instill a CI approach and mindset into the way we operate, and we have improvement as our Top Priority.
  6. Hands-on mentality:  We are practical-oriented, we roll up our sleeves, go to Gemba and do instead of say.

Quality and Safety

People all over the world use our products. That means we must deliver the same quality all over the world. To that end, we use quality standards and rules, which apply to all our production and distribution companies, among others. They must follow our standards and rules as laid down in Foqus Food Safety & Quality, our uniform quality assurance system.

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QA

Manager QA External Manufacturing Pandhu

Pandhu is Manager QA External Manufacturing in Amersfoort, where he leads a team of three specialists based in the Netherlands and the Philippines. Together, they manage a network of external manufacturers worldwide that produce FrieslandCampina and private label products for customers and consumers. “In this role, our team manages external manufacturers around the world that produce FrieslandCampina and private label branded products,” says Pandhu. “We are motivated to do our best to ensure our new products are successful during a commercial launch. Our goal is strong acceptance from customers and consumers, without any food safety or quality issues,” he explains.

Pandhu portrait

Pandhu highlights the many opportunities he has received during his career at FrieslandCampina. “I have been able to expand my role step by step, from a local factory in Salatiga, Indonesia, to a regional role in Singapore and now to a global role at our headquarters in Amersfoort in the Netherlands,” he says. “One of the core values in the organisation that I have seen and experienced everywhere is ‘Act with respect’, regardless of cultural differences. In my current team, respect for each other is truly embedded,” Pandhu concludes.

QC Coordinator Linda

Linda works as QC Coordinator in the Sampleroom in Veghel, where she coordinates the team, the samples and the necessary materials. “What makes this role so exciting is that it is a completely new industry and role for me,” says Linda. “That means I am learning something new every day and constantly facing fresh challenges.” She has already taken important steps within FrieslandCampina. “I started in sample logistics in Leeuwarden and moved into my current role as QC Coordinator,” she explains. “My impact lies in ensuring that quality samples arrive at our customers on time and in perfect condition, although I do not do this alone. As a team, we face new challenges every day, which brings great energy and continuous improvement,” Linda adds.

Linda Nouta

Growing together

Linda is proud of what the team has achieved together and looks to the future with confidence. “Together, we are continuously improving the setup of the Sampleroom so we can enter each new phase with fresh energy,” she says. “For me, working at FrieslandCampina means enjoying a great working atmosphere, collaborating with colleagues from diverse backgrounds, taking on challenging courses and having a job where no two days are the same,” Linda concludes.

Linda Nouta 2

Discover more stories of our Quality ambassadors

At FrieslandCampina we believe in the power of our people, colleagues who proudly and passionately share their work. Curious for more? Check out the other inspiring stories via the links below.

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