Accounts Payable Specialist

1. Procurement & Helpdesk Operations 

• Executes purchase requisitions in line with Procurement policy, sourcing guidelines, and the ICF framework. 

• Processes indirect materials and services requests within Coupa/SAP PtP systems, ensuring accuracy and compliance. 

• Supports resolution of invoice mismatches, escalating issues where necessary and collaborating with peer departments. 

• Monitors blocked invoice trends, contributing to root cause analysis and supporting elimination initiatives. 

• Provides first-line support for PtP system queries via ServiceNow, ensuring timely resolution. 

• Maintains system hygiene and data consistency across procurement platforms. 

• Acts as a Single Point of Contact (SPOC) for stakeholders, guiding them through procurement procedures and safeguarding adherence to company standards. 

2. Invoice Receipt, Processing & Financial Controls 

• Processes invoices (third-party, intercompany, and trade spend claims) in line with corporate policies, guidelines, and SLAs with OpCos. 

• Supports daily workload management, handling medium/high complexity tasks across multiple systems. 

• Executes tasks within the internal control framework, reinforcing compliance and governance standards. 

• Identifies shortcomings in current methods and systems, proposing and supporting implementation of improved practices. 

• Acts as an authorized user for PtP systems (Coupa/Routty/Alusta) within the GBS Centre. 

• Supports Month-End Close (MEC) activities, ensuring deadlines are met and financial accuracy maintained. 

• Resolves supplier and OpCo escalations, maintaining stakeholder confidence. 

• Collaborates across functions, engaging with colleagues, OpCos, and suppliers to strengthen process execution. 

• Support internal and external audits by providing the requested documentation and information 

3. Contribution to Strategy 

• Contributes to the development of departmental strategy and annual planning, applying Procure-to-Pay expertise to initiatives such as No PO No Pay, Touchless Invoicing, and Vendor Reduction. 

• Provides operational insights to shape priorities and ensure alignment with organizational objectives. 

• Supports translation of strategic goals into actionable team-level initiatives, reinforcing continuous improvement and compliance. 

4. Projects & Process Optimization 

• Identifies bottlenecks in work processes, proposing improvement opportunities and supporting implementation after approval. 

• Participates actively in PtP community initiatives, collaborating on cross-team issues and supporting end-to-end process optimization. 

• Contributes to continuous improvement projects, ensuring adoption of new practices and tracking progress.