Customer Service Officer
Do you put customers at the heart of everything you do? Are you ready to make a real impact in a fast moving international market? Join our Customer Service team and ensure a smooth, customer focused Order-to-Cash process for our Americas business. You’ll work closely with internal stakeholders and international customers, manage complex orders, and contribute to smarter ways of working, including leveraging AI for process optimisation. Our portfolio includes for example cheese, milk powder and evaporated milk, and you’ll play a key role in getting these products to customers worldwide.
What we ask
- Higher Vocational Education (HBO) level;
- Experience with SAP;
- Proficiency in English and Dutch, basic Spanish is a plus;
- Strong knowledge of MS Office, especially Excel;
- Experience Customer Support role (must-have) and in FMCG/Dairy is a plus;
- Willingness to work flexibly due to time zones (no strict 9-to-5 mindset);
- Pro-active, solution oriented with a can-do mentality.
Don’t worry if you don’t meet all the requirements. If you’re eager to learn and motivated, we encourage you to apply!
What we offer
- Unique company culture of Dutch heritage and international presence;
- This position is classified under the Collective Labor Agreement for Senior Staff in the Dairy Industry (from €3.265 to €4.432 based on a 38-hour workweek). Your salary will be determined based on your experience and education;
- We offer great work life balance, and competitive salary & benefits package so you can enjoy it;
- Workweek of 36 or 38 hours, competitive pension scheme, holiday allowance of 8%, end year allowance 5%, bonus scheme, flexible working hours and the ability to work from home;
- Diverse training and mentoring programs to help you grow on your own professional journey;
- Exceptional support of cross disciplinary movement within the company to broaden your knowledge and growth paths;
- A friendly and informal working environment, yet professional team members as sparring partners;
- Autonomy and trust to create longer term impact that helps bring better nutrition to the world;
- FrieslandCampina has a ‘fietsplan’ and a corporate fitness plan.
Vacancy description
- Act as the first point of contact for customers in North and South America;
- Manage the end-to-end order process in SAP: accurate order entry, monitoring, and documentation;
- Handle order-related inquiries and proactively communicate with international customers and internal teams such as Demand Planning, Logistics, and Sales;
- Coordinate the complaint process, including financial settlement;
- Provide Stock & Sales data (VMI) to support forecasting and improve availability;
- Maintain logistical master data and work independently on customer projects;
- Contribute to Continuous Improvement initiatives (LEAN principles) and think out-of-the-box to optimise processes.
Team Details
See all colleagues on LinkedInYou’ll be based in Meppel, joining a Customer Service team of 14 colleagues for Americas & Export Europe. Together, we ensure our dairy products reach customers worldwide in the right quantity, with the highest quality and accurate information. We continuously improve processes and embrace technology to deliver the best possible service.