Manager Service Management
The Manager Service Management or IT Service Delivery Manager is responsible for overseeing and ensuring the smooth and efficient delivery of IT services to meet the business needs. The job plays a crucial role in managing IT service operations, collaborating with internal teams and external vendors, and implementing best practices to optimize service delivery.
What we ask
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Proven experience in IT service delivery management, preferably in a multinational or large-scale enterprise.
- Strong understanding of ITIL framework, cobit, isa95, iso27001 and best practices.
- Experience in vendor management and contract negotiation.
- Strong analytical and problem-solving skills.
- Project management experience is a plus.
What we offer
FrieslandCampina offers you a place to be yourself. In an innovative work environment with facilities and support that are second to none, we welcome your skills, ideas and passion. Most of all we welcome you as the person you are and the person you want to be.
Our mission is to liberate people to work smarter. Our reward policies support FrieslandCampina’ s values and business strategy by helping to attract, engage and retain the best possible talent at every level. We offer remuneration packages that recognize and reward individual performance, experience and potential, while reflecting competitive practices in all the countries in which we operate.
A transparent, consistent and fair approach to reward is critical to our success and growth.
Vacancy description
- Lead and manage the IT service delivery function, ensuring the timely and effective delivery of IT services to meet business requirements. Develop and implement service level agreements (SLAs) to measure and improve service performance.
- Collaborate with business units to understand their IT service needs and align delivery strategies accordingly. Act as the primary point of contact between IT and business stakeholders, fostering strong relationships and communication.
- Manage relationships with external IT service providers and vendors to ensure adherence to contracts and service level agreements. Evaluate vendor performance and make recommendations for improvements or changes as necessary.
- Oversee the incident and problem management processes, ensuring timely resolution of issues and minimizing impact on business operations. Implement proactive measures to identify and address recurring problems.
- Facilitate the change management process, ensuring that changes to IT services are planned, tested, and implemented with minimal disruption. Work closely with the change advisory board to assess and approve changes.
- Establish key performance indicators (KPIs) to monitor and evaluate the performance of IT services. Generate regular reports on service delivery performance, presenting findings and recommendations to senior management.
- Work with the IT leadership team to develop and manage the IT service delivery budget. Ensure cost-effective delivery of IT services without compromising quality.
- Work with the IT project teams to ensure that new applications are properly transitioned to the business as usually meeting the criteria defined in the New application transition to support playbook.
Team Details
See all colleagues on LinkedInFor thousands of people every day, we are more than just a dairy company. To our farmers, our employees, the communities we serve, the businesses we work with and the people to whom we bring happiness, FrieslandCampina means something more. For them it's not just about what we do, but who we are. We value talented people from any background who want to contribute to something bigger than themselves. We encourage all of our employees to make decisions that benefit our entire company. At FrieslandCampina we own our own career and act accordingly. We trust you to make a difference in your job and influence the bigger picture. Working at FrieslandCampina means you are contributing to a better world.