Customer Service Officer
Customer Service Officer
At FrieslandCampina, we’re passionate about bringing quality nutrition to millions of people worldwide. As a global leader in the dairy sector, we’re powered by people who care — and we’re looking for one more.
We’re hiring a Customer Service Officer to be the trusted link between our valued customers, our European logistics teams, and internal stakeholders. If you thrive in a fast-paced environment, love solving problems, and take pride in delivering exceptional service, this is your opportunity to make a real impact.
What we ask
What You Bring
• Solid experience in customer service, supply chain support, or order processing, preferably in FMCG or a fast-paced commercial environment.
• Proficiency with SAP and other order management tools is highly desirable.
• Strong communication and interpersonal skills – you’re clear, calm, and empathetic under pressure.
• Excellent attention to detail, time management, and a knack for juggling multiple priorities.
• A collaborative, can-do attitude with a continuous improvement mindset.
What we offer
Why Join Us?
• You’ll make an impact – Your work will directly influence customer satisfaction and supply chain excellence in the UK market.
• Supportive culture – Join a collaborative team where knowledge-sharing and support are second nature.
• Growth opportunities – Access ongoing learning, training programs, and a clear path for development.
• Competitive compensation – A salary that reflects your expertise, plus benefits that support your wellbeing and career.
Vacancy description
What You’ll Be Doing
• Be the voice of the customer – Handle order processing and queries with efficiency, professionalism, and a solutions-focused mindset.
• Support smooth delivery operations – Manage delivery flows and proactively address discrepancies to ensure reliable, on-time service.
• Collaborate across teams – Work closely with logistics, planning, and commercial teams to deliver a seamless end-to-end customer experience.
• Drive improvements – Gather and share customer feedback, using insights to help shape better services and support decision-making.
• Own the detail – Maintain accurate records of interactions and follow up to ensure all issues are fully resolved and documented.
