eCommerce Account Manager
At FrieslandCampina Consumer Dairy Netherlands, part of the business group FrieslandCampina Europe in Amersfoort, we are looking for an energetic and entrepreneurial eCommerce Account manager.
Together with Dutch eTailers we are leading the growing online food business. The significant dairy share of the online basket obligates FrieslandCampina to keep on innovating and stay ahead of competition. And as the eCommerce share already is a significant part of our business, winning in eCommerce is key for winning in the market!
What we ask
- MSc degree, preferably in Business Management or Marketing Management
- 5+ years of commercial experience, ideally within FMCG and/or eCommerce at a manufacturer or retailer
- Fluent in Dutch
- Knowledge of the Dutch food retail market and its key players is a pre
- A strong interest in developing a career in eCommerce
- Commercial acumen with an entrepreneurial mindset
- A team player with a resultsoriented approach
- Strong analytical and communication skills
What we offer
FrieslandCampina combines Dutch heritage with a strongly international presence. We offer an informal, collaborative, and friendly work culture where passionate professionals work together to create impact.
- 38‑hour full‑time workweek
- 5% year‑end allowance, bonus of 10% and competitive employment benefits
- Strong focus on internal career development and long‑term growth
- Access to extensive training, coaching and learning programs
- Trust, autonomy, and the opportunity to contribute to better nutrition for the world
Vacancy description
As an eCommerce Account Manager, you will be responsible for driving growth across key Bricks & Clicks retailers (AH, Jumbo, Plus) by developing and executing winning online strategies.
Customer Leadership
- Develop, own and manage strong eCommerce partnerships with AH, Jumbo and Plus
- Build and roll out customer‑specific strategies across assortment, activations, promotions and pilots
- Proactively identify online growth opportunities and turn them into actionable commercial plans
Performance & Retail Media Management
- Lead performance‑driven retail media programs in collaboration with Retail Media Services (e.g. sponsored products, display)
- Continuously optimise campaigns through structured test‑&‑learn (A/B testing, hypothesis‑driven experiments)
- Drive improvements in key eCommerce KPIs such as conversions, share of voice, (i)ROAS and ROI
Stakeholder Management & Collaboration
- Navigate and align the collaboration triangle: Retailer - Retail Media Partners - FrieslandCampina
- Connect online and offline sales teams to ensure fully aligned customer strategies
- Work closely with category, marketing and brand teams to integrate eCommerce growth into broader business plans
Performance Management
- Own and manage eCommerce customer budgets
- Review and optimise business performance based on data, insights and retailer analytics
- Report progress and future opportunities internally and to customers