Senior PTP Operations Specialist (Urdu Speaker)
Senior PTP Operations Specialist (Urdu Speaker)
The Senior Procure‑to‑Pay (PtP) Operations Specialist is responsible for coordinating and optimizing end‑to‑end PtP operations across the Asia region and Pakistan market, in alignment with defined strategies, policies, and guidelines. The role ensures that operational and tactical PtP processes are executed efficiently and effectively, consistently meeting agreed service levels and stakeholder expectations. In addition, the role focuses on leading team coordination and driving continuous improvements to enhance quality, performance, and operational excellence.
Ce ne dorim
- Bachelor’s or Master’s degree in a relevant field, such as Finance or Accounting
- Minimum 5 years of experience in Procure‑to‑Pay (PtP) operations within an international and multicultural environment
- Strong communication skills with proficiency in English and Urdu, both written and spoken
- High level of autonomy with the ability to work independently and take ownership of outcomes
- Strong continuous improvement mindset, with the ability to drive and implement change
- Proven people and stakeholder management skills in a multicultural, global setting
- Adaptable and resilient, with the capability to thrive in a dynamic Global Business Services (GBS) environment
- Basic project management skills, with experience supporting or coordinating initiatives
- Strong prioritization and time‑management skills
- Effective coordination and delegation abilities
- Hands‑on, proactive approach with a strong “can‑do” and ownership mindset
- Results and performance driven, with a clear sense of purpose
- Highly customer and service oriented, with strong commercial awareness
Ce oferim
Descrierea postului vacant
1. Team Coordination & Procurement Operations
- Executes and oversees purchase requisition processing in compliance with Procurement policy, sourcing guidelines, and the ICF framework.
- Leads and performs indirect materials and services processing in Coupa/SAP PtP systems, ensuring accuracy, timeliness, and best practices adoption.
- Coordinates daily sourcing and helpdesk activities to meet KPIs, productivity, and continuous improvement targets.
- Resolves invoice mismatches and blocked invoices through root cause analysis and cross-functional collaboration.
- Acts as first-line support for PtP system issues, ensuring timely resolution of ServiceNow tickets.
- Ensures data integrity and system hygiene across procurement platforms.
- Serves as SPOC and gatekeeper, enforcing adherence to procurement processes and policies.
2. Invoice Receipt, Processing & Financial Controls
- Processes third-party, intercompany, and trade spend invoices in line with corporate policies, SLAs, and internal controls.
- Manages and supports medium to high complexity invoice processing across multiple systems, ensuring KPI, productivity, and CI targets are met.
- Prioritizes and allocates workload effectively to meet operational demands and deadlines.
- Ensures documentation compliance with local legislation and company standards, reinforcing governance and risk management.
- Identifies process gaps and drives continuous improvement initiatives.
- Acts as an authorized user for PtP systems (Coupa/Routty/Alusta), ensuring compliant operations.
- Leads Month-End Close activities and resolves escalations from suppliers and OpCos.
- Collaborates with GBS, OpCos, and suppliers, providing guidance and supporting team capability development.
3. Projects & Process Optimization
- Identifies bottlenecks and inefficiencies in processes, developing proposals for improvement and ensuring approved changes are implemented and tracked to completion.
- Acts as a proactive member of the PtP senior community, taking ownership of cross-team issues and driving end-to-end process optimization across functions.
- Champions continuous improvement initiatives, embedding a culture of innovation and accountability within the team.
- Lead and take the ownership and resolution of internal operations issues, such as RPA incidents.
4. Governance & Stakeholder Management
- Supports structured discussions with internal stakeholders through StP reviews, serving as a second-level escalation point to resolve complex issues.
- Builds and strengthen governance frameworks, ensuring vertical alignment within the team and horizontal collaboration across business units, process owners, and control teams.
- Advocates for transparency and shared accountability, reinforcing trust and partnership across the organization.
- Leads audit readiness and ICF compliance, ensuring robust internal controls, clear accountability, and alignment with organizational standards.
Detalii despre echipa
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