Senior Customer Operations Specialist

Five smiling people cheering in front of a FrieslandCampina wall
  • Düsseldorf (DEU)
  • Professional - Experienced
  • 32-40 hours
  • Job-ID: 59942

Senior Customer Operations Specialist

For thousands of people every day, we are more than just a dairy company. To our farmers, our employees, the communities we serve, the businesses we work with and the people to whom we bring happiness, FrieslandCampina means something more. For them it's not just about what we do, but who we are.

We value talented people from any background who want to contribute to something bigger than themselves. We encourage all of our employees to make decisions that benefit our entire company. At FrieslandCampina we own our own career and act accordingly. We trust you to make a difference in your job and influence the bigger picture. Working at FrieslandCampina means you are contributing to a better world.

Senior Customer Operations Specialist

What we ask

  • Bachelor or Master's degree
  • Minimum of 3 years of experience in order management or similar field within Supply Chain
  • Experience in a customer service environment, preferably in the FMCG industry
  • Fluency in English, written and spoken, German knowledge is preferred
  • Knowledge of Supply Chain within the FMCG
  • Knowledge of/and experience with ERP system (SAP), CRM system (Salesforce), MS Office
  • Team player
  • Problem solving
  • Analytical capability

What we offer


  • hybrid working model with 2 days in the office
  • a friendly corporate culture with flat hierarchies in a dynamic, motivated team
  • an innovative and communicative open-space office concept
  • attractive and performance-related renumeration, attractive social benefits and a company pension scheme
  • benefits such as free-parking, subsidies for public transportation, free products for consumption in our social area
  • personal and professional development opportunities via our in-house academy

Vacancy description

  • Balance operational customer satisfaction and the cost driven supply chain targets
  • Build customer relationships in order to deliver the requested service and beyond.
  • Operates in highly automated complex network with different supply chains
  • Customer Service
  • Continuous Improvement
  • Order Entry and order processing
  • Working on projects related to internal processes and customer projects
Staying true to who you really are, that is your starting point at FrieslandCampina. Because it is precisely by embracing our differences that we can grow together. We want to create a working environment that allows all employees to bring their best and authentic selves. If who we are suits you, but you're not sure if you're the best fit for the role, we still encourage you to apply so we can help you find the role that fits you best.

Team Details

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The right profile to work for Friesland Campina? There's no golden rule on that. We're always looking for a good combination of everything – a perfect mix of different characters. The strength of the team is each individual member. The strength of each member is the team.

Apply now, stating your availability and salary expectations, and become part of our team!

Apply now

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JOB-ID: 59942 | Senior Customer Operations Specialist, Germany
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