Customer Operations Cluster Lead South West Europe
Quality, innovation, sustainability and strong brands - that is what makes FrieslandCampina one of the world's largest dairy companies. With more than 22.000 employees, we are represented in over 100 countries with a diverse range.
FrieslandCampina is looking for Customer Operations Cluster Lead South West Europe (Spain, Italy and France) based in Barcelona.
As Customer Operations Cluster Lead, you will drive the development of a high‑performing, future‑ready Customer Operations organization across multiple countries for the Opco South West Europe (SWE). You ensure excellence in the end‑to‑end Order‑to‑Cash process, delivering the right products, in the right quantity and quality, on time and at optimal cost. With a strong focus on digitalization, standardization, and people growth, you play a pivotal role in shaping a customer‑centric and scalable supply chain.
What we ask
Master’s degree, preferably in Supply Chain Management.
7+ years of experience in a matrix organization and working with multifunctional teams.
7+ years of professional (project) management experience, ideally in an industrial or FMCG environment.
Strong understanding of Customer Operations processes and Order‑to‑Cash.
Experience with program and project management across organizational boundaries.
Knowledge of supply chain operations within FMCG or large retail organizations.
Basic financial management knowledge.
Proven leadership experience with teams.
Excellent command of English (written and spoken)
Proficiency of Spanish, French and/or Italian
What we offer
Career Development & Growth
A culture that strongly encourages internal career progression.
Investment in relevant training, learning opportunities, and education aligned with your field of expertise.
A work environment where knowledge sharing is part of our daily culture, because we believe that’s how you learn and grow the most.
Trust and autonomy to create long‑term impact that contributes to better nutrition for the world.
Working Environment
An international setting with driven and professional colleagues.
An informal yet ambitious atmosphere where collaboration is key.
Compensation & Benefits
A salary based on the position level, your experience, and your academic background.
Annual bonus.
Health insurance.
Meal allowance.
Gym discounts.
Flexible remuneration options, including transports and childcare vouchers.
Hybrid way of working (50% home office).
Vacancy description
In this strategic leadership role, you are responsible for ensuring operational excellence, service quality, and continuous improvement across the Customer Operations teams in SWE. You lead and develop the Team Lead and Specialists, fostering a culture of ownership, collaboration, and continuous learning.
You safeguard flawless execution of the end‑to‑end Order‑to‑Cash process—from order management and delivery coordination to invoicing and customer communication. By championing process harmonization, you bring consistency and scalability to a complex, multi‑Country environment.
The role is also a key driver of digital transformation: you accelerate the adoption of digital tools and automation (e.g., AI, RPA, Salesforce) to streamline operations and future‑proof the organization.
As the linking pin between Customer Operations and functions like Supply Chain, IT, Sales, and key customers, you represent the Customer Operations function in the OpCo leadership team and cross‑functional programs. Data‑driven performance management is essential, and you steer KPIs across service, cost, and customer satisfaction to drive decision‑making and strengthen operational performance.
Team Details
See all colleagues on LinkedInFor thousands of people every day, we are more than just a dairy company. To our farmers, our employees, the communities we serve, the businesses we work with and the people to whom we bring happiness, FrieslandCampina means something more. For them it's not just about what we do, but who we are.
We value talented people from any background who want to contribute to something bigger than themselves. We encourage all of our employees to make decisions that benefit our entire company. At FrieslandCampina we own our own career and act accordingly. We trust you to make a difference in your job and influence the bigger picture. Working at FrieslandCampina means you are contributing to a better world.
You will lead a diverse Customer Operations community, including 4 direct reports and 10 indirect reports covering Spain, Italy and France from the cluster location Barcelona.