Key Accounts Manager, Tmall
Key Accounts Manager, Tmall
The KA manager will be responsible to realize FCTS’s opportunity in E-commerce Key Accounts.. He/She is required to lead and develop customer business plans via deep understanding of customer. He/She must be able to leverage the strategic Friso differentiators to maximize Friso potential.
He/She must be able to build strategic relationship with key accounts so that Friso can continuously outperform in the channel/customer.
He/She must be able to work flawlessly with E-MKT, Trade MKT ,field sales & CRM team to improve our planning and implementation.
What we ask
- Bachelor Degree
- CET >=4, good in written and oral English
- IT skill: MS office, Excel and Power point
- Familiarities with ecommerce marketplaces and business
- Proven track record in driving aggressive sales results
- Minimum of 3-5 yrs of online key account management
- Ability to build and maintain good relationship with customers
- Familiar with in-direct business(distributor model)
- Communication & presentation skills
- Initiative taking
- Strong influencing skills, team player
- Able to work under pressure
- Able to travel frequently
- Quick learner
- Leadership
- Goal oriented and ability to handle multiple tasks simultaneously
What we offer
• A dynamic, challenging and innovative environment, where you will collaborate and exchange knowledge with a diverse team to make a difference.
• We believe in nourishing growth and offer training and personal development in order for you to continuously learn and grow in the direction you desire.
• Hybrid way of working is the new normal for us Where you can combine working from home or at the office.
• Of course a competitive salary, based on the weighting of your job, your experience and your training.
Vacancy description
Key responsibilities
1. Develop strategic relationship with key customer he/she ownsbased on category, shopper and channel understanding
2. Negotiate and align JBP with key customer, with regular joint reviews on achievements /KPIs
3. Manage customer investment through ROI evaluation and trade terms optimization
4. Effectively plan & monitor business performance
5. Implement brand CRM strategy in line with E-commerce customer
6. Manage daily and mid-term interface with customer
7. Ensure high quality service and optimized shopping experience to key customers/shoppers through cross functional teamwork
8. Distributor operation efficiency management
Main KPIs:
1. Deliver the agreed sales(sell-in, sell-out, market share)for key customer
2. Deliver new user target for the key customer
3. Customized program for JBP customers with clear KPI and timeline.
4. Lead EKA JBP process and align the plan with cross function teams to ensure all plan implemented
5. Quality of relationship with customer build on mutual trust & accountability
Team Details
See all colleagues on LinkedInStaying close to our beliefs is what made FrieslandCampina to what it is today. One of the reasons why our company is driven by our culture and our believe in the power of 'we'. It's in our nature. We believe that when you stay true to your nature, you will get the most out of your natural potential.
For over 150 years, we treasure the unique nature of our differences. Did you know that FrieslandCampina is one of the largest dairy cooperation's in the world, owned by 10,564 member dairy farmers. Every day our farmers and 22,961 employees in 32 countries try to get the most out of milk, from grass till glass. It is how we operate. We believe that when you stay true to your nature, you will get the most out of our natural potential. If that is in your nature too. Bring your spark. Join us. Grow with us. Unleash your nature.