Manager Order Fulfillment
Are you a natural leader with a passion for customer service and operational excellence? We’re looking for an experienced Team lead to lead, supervise, and coordinate our orderfulfilment team (7–10 people). In this key role, you’ll ensure a smooth customer order flow—from order placement to on-time delivery. You’ll drive the order-to-cash process efficiently and accurately, ensuring top-quality service, flawless documentation, and seamless communication. Join us and make an impact in a dynamic, customer-focused environment.
What we ask
- Bachelor’s degree, preferably in Supply Chain Management;
- More than 5 years of relevant work experience in distribution customer service within a global logistics and international environment, with strong knowledge of Order-to-Cash processes;
- Knowledge of ERP, preferably extensive SAP knowledge;
- Ability to work with Microsoft Office software specifically Word, Excel, and PowerPoint;
- A hands-on team leader with good interpersonal and communication skills;
- People management skills;
- Strong analytical skills, proficiency in database applications, and a clear focus on high-quality service delivery, with organizational sensitivity;
- You have experience with projects / lean management;
- Excellent professional communication in Dutch and English.
What we offer
- Unique company culture of Dutch heritage and international presence;
- We offer great work life balance, and competitive salary & benefits package so you can enjoy it;
- We offer a healthy work–life balance, a competitive salary (€3.811 - €4.900), and attractive secondary benefits (38-hour workweek, 5% year-end bonus, competitive pension scheme, 8% holiday allowance, flexible working hours, the option to work from home, and a performance bonus);
- Diverse training and mentoring programs to help you grow on your own professional journey;
- Exceptional support of cross disciplinary movement within the company to broaden your knowledge and growth paths;
- A friendly and informal working environment, yet professional team members as sparring partners;
- Autonomy and trust to create longer term impact that helps bring better nutrition to the world;
- FrieslandCampina has a ‘fietsplan’ and a corporate fitness plan.
Vacancy description
Key Responsibilities:
- Oversee and coordinate the daily global order fulfilment process, including order processing, delivery, documentation, and returns;
- Ensure smooth communication with global internal departments, customers, and logistics partners;
- Identify, initiate, and implement process improvements to enhance efficiency and service quality;
- Develop and maintain procedures, process flows, work instructions, and Service Level Agreements (SLAs);
- Lead and support the team in participating in improvement projects;
- Manage and conduct regular operational and coordination meetings (daily, weekly, and monthly);
- You are the escalation point for team;
- Collaborate with Sales, Supply Chain, and external service providers to align on performance (OTIF) and service expectations.
Team Leadership & HR Management
- Provide leadership and direction to the Desk Team, setting priorities and maintaining focus;
- Act as a liaison between the Desk Team and the Order Fulfilment Manager, ensuring timely issue resolution;
- Manage vacation schedules, backup planning, and time administration;
- Conduct one-on-one meetings focused on development, performance, and goal setting;
- Step in for other Team Leads or the Order Fulfillment Manager during absences.
Team Details
See all colleagues on LinkedInCurious to know more about your potential new workplace? In 2019, we opened our distribution centre DC Noord in Meppel. Covering 31,000 square metres, this facility handles the storage and distribution of dairy products produced at various of our production sites including Beilen, Bedum and Meppel. Built with sustainability in mind, DC Noord increases efficiency while significantly reducing our annual CO₂ emissions.
The position of Teamlead is part of the Business Group Ingredients Supply Chain organization, Plan and Deliver. The Team lead is responsible for coordination between warehouses and plants both locally and internationally.