Support, Release and License Manager
Play a crucial role in ensuring the smooth operation and optimization of our Salesforce platform and associated technologies.
What we ask
- A minimum of 7years working experience and relevant track record working in multinationals in the field of IT.
- A recognized Degree in Computer Science, IT or a related discipline.
- Proven experience working with Salesforce in an administrative or development capacity.
- Strong understanding of support and maintenance processes within a Salesforce environment with the relevant certifications.
- Experience in vendor management and establishing effective relationships with external partners.
- In-depth knowledge of different types of licenses and their applications within an organizational context for overall SFDC.
- Excellent analytical, interpersonal, and communication skills: written and verbal.
What we offer
FrieslandCampina offers you a place to be yourself. In an innovative work environment with facilities and support that are second to none, we welcome your skills, ideas and passion. Most of all we welcome you as the person you are and the person you want to be.
Our mission is to liberate people to work smarter. Our reward policies support FrieslandCampina’ s values and business strategy by helping to attract, engage and retain the best possible talent at every level. We offer remuneration packages that recognize and reward individual performance, experience and potential, while reflecting competitive practices in all the countries in which we operate.
A transparent, consistent and fair approach to reward is critical to our success and growth.
Vacancy description
Salesforce Management
- Oversee the day-to-day administration and configuration of the Salesforce platform.
- Collaborate with cross-functional teams to understand business requirements and implement customized solutions.
- Conduct regular system audits to ensure data integrity, security, ICF, and optimal performance.
Support and Maintenance
- Work closely with vendors to ensure timely and effective support and maintenance of Salesforce and related technologies.
- Troubleshoot and resolve issues, providing expert-level support to internal users.
- Develop and maintain documentation for support processes and issue resolution.
Vendor Management
- Evaluate vendor performance against SLAs and KPIs, driving continuous improvement.
- Collaborate with vendors to implement best practices and emerging technologies.
Release Management
- Lead the planning, coordination, and execution of Salesforce releases.
- Work closely with development and testing teams to ensure smooth deployment of enhancements and fixes.
- Develop and maintain release management processes and documentation.
License Management
- Assess the organization's license needs and requirements.
- Manage and optimize the usage of different types of licenses to meet business objectives.
- Regularly review licensing agreements and work with vendors to negotiate and optimize costs.
- Stay informed about industry trends, updates, and best practices related to Salesforce and license management.
- Provide recommendations for continuous improvement based on industry advancements.
Team Details
See all colleagues on LinkedInFor thousands of people every day, we are more than just a dairy company. To our farmers, our employees, the communities we serve, the businesses we work with and the people to whom we bring happiness, FrieslandCampina means something more. For them it's not just about what we do, but who we are. We value talented people from any background who want to contribute to something bigger than themselves. We encourage all of our employees to make decisions that benefit our entire company. At FrieslandCampina we own our own career and act accordingly. We trust you to make a difference in your job and influence the bigger picture. Working at FrieslandCampina means you are contributing to a better world.