Customer Management Specialist
As a Customer Management Specialist within FrieslandCampina you will work for one of the biggest dairy companies in the world, specifically within FrieslandCampina Ingredients. In this role you will work with various departments, your main responsibility will be to support and work with sales and to connect with our customers.
What we ask
- Bachelor degree (preferably in a Commercial or Supply Chain area)
- Preferably 2 years of experience in customer services or sales assistance
- Customer oriented with a can do mentality
- Fluent in English and in Dutch, speech and writing
- Strong communication skills
- Managing complex set of relations in- and externally
- A creative thinker with a pragmatic mindset and solution oriented
- Proactive and assertive attitude with a strong sense of ownership
- Team player who is service and result oriented
- Accurate and disciplined, capable of dealing with deadlines
- Knowledge of the computer system SAP/APO is a plus
- You are based in the Netherlands
What we offer
- Unique company culture of Dutch heritage and international presence
- We offer great work life balance, and competitive salary & benefits package so you can enjoy it
- Competitive pension scheme, holiday allowance of 8%, end year allowance 4%, bonus scheme, flexible working hours and the ability to work from home.
- Diverse training and mentoring programs to help you grow on your own professional journey
- Exceptional support of cross disciplinary movement within the company to broaden your knowledge and growth paths
- A friendly and informal working environment, yet professional team members as sparring partners
- Autonomy and trust to create longer term impact that helps bring better nutrition to the world
- Free cheese and milk at lunch in the central office, and barista coffee to help you go through your working days with a lot of joy
Vacancy description
- Providing commercial and administrative support to the Sales Managers to promote a good relationship with the customer
- Responsible for fulfilling customer agreements (contracts) for first-time-right deliveries (including after-sales service)
- Proactive processing of sales forecasts for a reliable demand plan and providing input for the budgeting process
- Managing internal relationships for an optimal way of working with our internal customers and stakeholders
- Responsible for complaint handling with specific focus on corrective and preventive measures
- Administrative responsibilities to ensure an optimal service to our customers in the most efficient way
- Systems: Microsoft Office / SAP /SAP APO / Salesforce
- You are based in the Netherlands
Staying true to who you really are, that is your starting point at FrieslandCampina. Because it is precisely by embracing our differences that we can grow together. We want to create a working environment that allows all employees to bring their best and authentic selves. If who we are suits you, but you're not sure if you're the best fit for the role, we still encourage you to apply so we can help you find the role that fits you best.
Team Details
See all colleagues on LinkedInThe total Customer Management Team consists of 18 employees with various backgrounds and nationalities. We are spit up into 2 sub teams.
As a team we aim to reach the best results for our company with a result driven mentality and where fun is as well an important factor. We highly value a safe and respectful work environment.
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JOB-ID: 52418 |
Customer Management Specialist,
Netherlands