Customer Services Officer
In the customer care team of FC Professional & Trading, we are looking for an enthusiastic Customer Care Officer who loves to work in an ambitious environment where you can combine your customer obsessed mindset and communication skills to realize a flawless customer experience. We are seeking a dedicated and talented Customer Care Officer with a focus on order management to join our dynamic team. You will play a crucial role in ensuring client satisfaction and the smooth coordination of the order to cash operations. No day in this role is the same, providing you with constant excitement and new challenges. You will engage with a diverse range of customers and (internal) stakeholders, in a fast-paced and highly international business environment.
In FrieslandCampina Professional we develop, produce, and commercialize a range of dairy products with added value, targeted at professional customers such as bakeries, fast food chains, hotels, restaurants, catering companies as well as industrial food companies across the globe.
If you thrive in this constantly evolving international environment and enjoy the thrill of unpredictability, this role is perfect for you.
What we ask
To be a successful in this position, you are/have:
- MBO/HBO degree or equivalent in a relevant field.
- Experience in a customer care or order management role, preferably in an international and fast-paced environment.
- Strong communication skills in German and English both verbal and written, with the ability to effectively engage with clients and internal teams
- Proficient in using Microsoft Office. Experience with SAP is a plus
- A customer-centric approach with a passion for delivering exceptional service
- Ability to work effectively as a team player, collaborating with colleagues and contributing to a positive and cooperative work environment
- Strong attention to detail with the ability to multitask and prioritize tasks effectively.
- Problem-solving skills to address customer concerns and find appropriate resolutions.
What we offer
- Dynamic environment, working together with many different departments (Sales, Logistics, Planning)
- You’ll be payed conform the “CAO voor de zuivelindustrie” in scale 7 (3277,28– 4029,03 euro per month) with good benefits and market-based pension, a workweek of 36 hours (week A: 4 days and week B: 5 days or 4,5 days per week), holiday allowance of 8%, 4% end-of-year reward
- FrieslandCampina offers a good work/life balance, and does not only reward in money, but also in personal development and education.
- An informal & friendly work environment where you collaborate with enthusiastic and professional colleagues
- We offer trust and autonomy to ensure long-term impact for better nutrition worldwide
- Hybrid working environment: Able to work from home (office supplies will be provided) and the office (incl. NS businesses card)
Vacancy description
From managing orders to collaborating with (internal) stakeholders, you will navigate a fast-paced environment with adaptability and flexibility. Your ability to multitask and prioritize will be essential as you juggle various tasks and collaborate with cross-functional teams. In this position you will:
- Manage customer orders, ensure accurate and timely processing into the system, ensure all relevant details are captured and entered correctly for seamless order fulfillment
- Ensure Clean Desk procedures in SAP related to orders, invoices and corrections
- Serve as the main point of contact for customers, address inquiries and resolve any issues related to orders, shipping and product availability
- Collaborate with internal teams such as sales, logistics, and planning to ensure customer expectations are met and exceeded.
- Proactively communicate with customers to provide order updates, delivery schedules, and any necessary changes or delays.
- Contribute to End to End initiatives and identify improvements aimed at enhancing operational efficiency, customer satisfaction, or process optimization and automation.
Team Details
See all colleagues on LinkedInFor thousands of people every day, we are more than just a dairy company. To our farmers, our employees, the communities we serve, the businesses we work with and the people to whom we bring happiness, FrieslandCampina means something more. For them it's not just about what we do, but who we are.
We value talented people from any background who want to contribute to something bigger than themselves. We encourage all our 22,000 employees to make decisions that benefit our entire company. At FrieslandCampina we own our own career and act accordingly. We trust you to make a difference in your job and influence the bigger picture. Working at FrieslandCampina means you are contributing to a better world.
In this role you will become part of the Customer Care team which is part of the Customer Supply Chain Professional & Trading. Our team comprises diverse individuals from various backgrounds and cultures. We are passionate about delivering exceptional service, driving change and curious people with a winning mindset.