Account Support Lattiz

Lattiz is the smart milk solution designed for professional use. It serves perfect milk foam at the touch of a button, both as a stand-alone appliance or integrated into a beverage appliance such as a fully
automatic coffee machine. Lattiz has a solid market position in the Benelux and is growing fast in other European markets, especially in France.
To accelerate our growth and support our sales team we are looking for an Account Support for France & BeLux.
Key responsabilities:

• Support account managers in preparing business reviews
• Manage and qualify Salesforce leads (MQL), coordinate follow-up and assist MyLattiz users & the team
• Coordinate customer account creation with credit risk and master data teams.
• Provide technical documentation and training follow-up
• Prepare administrative documents for quotes, offers, and contracts
• Process and validate commercial and partnership agreements
• Support in claim & bonusses management (discount, rebates, price list)
• Create dashboards and performance reports tracking
• Support sales and marketing campaigns, incentives, and events
• Handle operational marketing tasks: translation checks, webshop management, internal events
• Manage complaint intake, reporting, follow-up, and coordination with Quality teams
• Provide recommendations based on complaint analysis

Team:

The Lattiz Commercial team is energetic, collaborative, and led by the Lattiz Commercial Manager based in the Netherlands. The team operates across key European markets (Netherlands, Belgium, France, Germany, and International) with dedicated local sales structures.

In France, the team is led by a Sales Manager with Key Account Managers focused on national coffee roasters and chains. In BeLux, a similar structure supports key customers in the region. The Lattiz Inside business is managed by a Business Development Manager, supported by a Commercial Operations Manager, Marketing Manager, and interns.

The Lattiz Commercial team is part of Team Europe within FrieslandCampina Professional & Trading, a global leader in dairy and plant-based solutions for professional customers such as coffee chains, bakeries, hotels, and restaurants.

For thousands of people every day, we are more than just a dairy company. To our farmers, our employees, the communities we serve, the businesses we work with and the people to whom we bring happiness, FrieslandCampina means something more. For them it's not just about what we do, but who we are.

We value talented people from any background who want to contribute to something bigger than themselves. We encourage all of our employees to make decisions that benefit our entire company. At FrieslandCampina we own our own career and act accordingly. We trust you to make a difference in your job and influence the bigger picture. Working at FrieslandCampina means you are contributing to a better world.