Customer Management Specialist Key Account Early Life Nutrition
Customer Management Specialist Key Account Early Life Nutrition
As a Key Account Customer Management Specialist within FrieslandCampina Ingredients you will work for multiple of the biggest dairy companies in the world on Early life Nutrition as well as Medical Nutrition . Your main responsibility will be to support two of our Key Account Customers. You will work with various departments, have a close connection to sales and you will be part of both the Key Account,- and CMO team.
What we ask
- Bachelor degree (preferably in Commercial or Supply Chain)
- Minimum of 4 years of working experience in both Customer Services and/or Supply Chain
- Fluent in English, speech and writing
- Experienced in leading customer/commercial meetings
- Strong communication skills
- Known with managing a complex set of relations in- and externally
- Analytical mindset, being able to analyze data and make clear recommendations based on the numbers
- Proactive and assertive attitude with a strong sense of ownership
- Being able to analyze customer forecast and translate this to the organization
- Able to carry out tasks and decision making independently
- Accurate and disciplined, capable of dealing with deadlines
- Experienced in Salesforce, SAP, APO, Microstrategy, PowerBI
- You are based in the Netherlands
What we offer
- Unique company culture of Dutch heritage and international presence
- We offer great work life balance, and competitive salary & benefits package so you can enjoy it
- Competitive pension scheme, holiday allowance of 8%, end year allowance 4%, bonus scheme, flexible working hours and the ability to work from home.
- Diverse training and mentoring programs to help you grow on your own professional journey
- Exceptional support of cross disciplinary movement within the company to broaden your knowledge and growth paths
- A friendly and informal working environment, yet professional team members as sparring partners
- Autonomy and trust to create longer term impact that helps bring better nutrition to the world
- Free cheese and milk at lunch in the central office, and barista coffee to help you go through your working days with a lot of joy
Vacancy description
- You will work in a focused customer team with various disciplines managing one of the Key Accounts of FrieslandCampina
- Providing commercial and administrative support to the Sales- and Key Account Manager to promote a good relationship with the customer
- Responsible for fulfilling customer agreements (contracts) for first-time-right deliveries (including after-sales service)
- Proactive processing of sales forecasts for a reliable demand plan and providing input for the budgeting process
- Managing internal relationships for an optimal way of working with our internal customers and stakeholders
- Responsible for complaint handling with specific focus on corrective and preventive measures
- Administrative responsibilities to ensure an optimal service to our customers in the most efficient way
- Systems: Microsoft Office / SAP / SAP APO / Salesforce / PowerBI / Microstrategy
Team Details
See all colleagues on LinkedInThe total Customer Management Team consists of 18 employees with various backgrounds and nationalities. You will also be part of the Key Account team which consist of Sales Managers, Project Managers and Demand Managers. As a team we aim to reach the best results for our company with a result driven mentality and where fun is as well an important factor. We highly value a safe and respectful work environment.