Senior Local IT Support Specialist (GBS)
The Senior IT Support Specialist is responsible to proactively solve problems and provide timely resolution of IT problems to ensure minimal impact to customer and employee satisfaction. Act as a key contact for internal and external stakeholders and as a backup of the line manager.
Wat we vragen
Bachelor’s or Master’s Degree (ideally in Information Technology or equivalent)
At least 4-5 years of experience in the field of IT support, preferably at a multinational company or in a SSC environment
Advanced knowledge of Windows endpoint systems and MS Office based systems
Proven knowledge of Digital Workplace
SSCM/Config Manager knowledge & networking knowledge
Basic AV/Online Event experiences
Experience from a shared service environment is a strong adventage
Good communication skills (verbally and in writing), excellent language proficiency in English
Ability to understand end-to-end business processes and translate business problems and value opportunities into process and technology solutions
Ability to work precisely and independently
Ability to cope with resistance
Service minded
Good organizational and co-ordination skills
"Can do" attitude
Wat we bieden
A wide range of benefits (cafeteria, home office and sustainable travel allowance, MetLife life- and accident insurance, Medicover package, All You Can Move sport pass)
Home office opportunity (3-4 days/week)
Opportunity to bring in your ideas and to develop further
Challenging tasks with real added value
Cheerful environment with colleagues from different cultures
Vacaturetekst
IT Support:
- Act as IT business partner to the business and as Local IT site coordinator
- Proactively solve problems and provide timely resolution
- Review Incident tickets and handle the company's ticketing system
- Escalates problems to higher level stakeholders and external service providers
- In the absence of the IT Manager coordinate the work of the onsite IT team, allocate tasks among team members
- Keep continuous and direct contact with the management in the Netherlands and in Malaysia
- Install and configure computer hardware
- Manage computer hardware inventory, order devices
- Provide IT induction for new joiners
Projects and process optimization:
- Participate in implementation and/or process improvement projects
- Contribute ideas to the process improvement within own field of expertise/department and execute assigned projects, within the project management guidelines