Customer Management Specialist
Customer Management Specialist
At FrieslandCampina Ingredients North America (FCINA), we believe customer service should be more than just order-taking—it should be a “Worry-Free” experience. That’s why we’re looking for a Customer Management Officer (CMO) who’s ready to be the go-to partner for our valued customers, making every interaction smooth, proactive, and impactful.
In this role, you’ll be at the heart of our customer relationships—working hand-in-hand with Sales, Order Fulfillment, Quality, R&D, and Supply Chain to ensure every detail, from contracts to complaints, is handled with care and precision. If you’re organized, relationship-focused, and driven to deliver excellence, this is your chance to make a real difference for both our customers and our business.
Wat we vragen
What You Bring
- Bachelor’s degree or equivalent relevant experience
- 5+ years in customer service, ideally in a B2B setting
- Proficiency with SAP and Microsoft Office (Excel & Pivot Tables a plus)
- Understanding of sales and logistics operations
- Experience working in international and cross-cultural environments
- Strong communication, relationship-building, and organizational skills
- A customer-first mindset, proactive problem-solving, and a detail-oriented approach
Wat we bieden
Why Join FCINA?
FrieslandCampina Ingredients offers not only a competitive salary but also training and education on the job because it's important for our people to continue to grow. After all, your development is not only good for your career; our products also benefit from it.
We believe in supporting our people to do their best work. Here’s what you can expect:
• A competitive salary based on your experience and skills.
• A hybrid working model that supports work-life balance.
• A collaborative, people-focused culture: Work alongside passionate, talented professionals in an environment that values respect, innovation, and inclusivity
• We invest in your learning and development through training, mentoring, and on-the-job experience. We have a strong emphasis on knowledge exchange between colleagues, which is ultimately the best way to learn
• Comprehensive benefits: Including 401k contributions, Health Insurance, generous paid time off, parental leave, and more.
• Global opportunities: Be part of a truly international company with a mission that matters
Vacaturetekst
What You’ll Do
- Be the Customer’s Champion – Act as the primary contact for day-to-day inquiries, building trust-based relationships and understanding customers’ products and applications inside and out.
- Drive Seamless Processes – Coordinate with multiple departments to ensure orders, contracts, and processes run flawlessly from start to finish.
- Support Sales Success – Assist with customer visits, manage the sampling process, and prepare for contract negotiations.
- Keep Things on Track – Monitor demand, flag changes, and collaborate to address any potential delays or supply challenges.
- Manage Key Data & Documentation – Handle customer questionnaires, product approval packets, and maintain accurate master data.
- Turn Insights into Action – Provide reporting and analysis on customer performance, helping guide sales and marketing strategies.
- Resolve Issues with Care – Manage complaints according to FC guidelines, analyze trends, and work to implement long-term solutions.
Ons team
Zie alle collega's op LinkedInFor thousands of people every day, we are more than just a dairy company. To our farmers, our employees, the communities we serve, the businesses we work with and the people to whom we bring happiness, FrieslandCampina means something more. For them it's not just about what we do, but who we are.
We value talented people from any background who want to contribute to something bigger than themselves. We encourage all of our employees to make decisions that benefit our entire company. At FrieslandCampina we own our own career and act accordingly. We trust you to make a difference in your job and influence the bigger picture. Working at FrieslandCampina means you are contributing to a better world.
This is a chance to work in a fast-paced, innovation-driven environment with a global reach. You’ll have ownership, autonomy, and the support of a collaborative, cross-functional team.
Ready to drive growth and innovation in the nutrition space?
Apply now and be part of a company shaping the future of health and wellness through science and strategy.
Why FrieslandCampina Ingredients?
At FrieslandCampina Ingredients (FCI), we’re proud to be a global leader in dairy-based nutritional solutions. We serve the infant, medical, active lifestyle, and food industries with innovation, purpose, and people at our core. With offices and production facilities worldwide, we operate with a commitment to sustainability, science, and customer success.
You'll join a passionate, entrepreneurial team making a real impact — from infant formulas that nourish the next generation to performance nutrition that fuels athletes.
Ready to Lead Growth?
Apply now and become part of a company where nutrition matters most, and where you matter too.
Salary Range: The anticipated annual salary range for this position is between $75,000 and $85,000. Pay is based on the qualifications necessary for the position, including years of work experience, education, training, and other considerations permitted by law. We consider qualified applicants with arrest and conviction records, as permitted by applicable laws. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. FrieslandCampina Ingredients North America, Inc. expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, veteran status, or any other protected classification under the law.