Service Test Engineer
Service Test Engineer
Join our Systems organization to drive the growth of the organization and its successful system propositions, like Lattiz!
FrieslandCampina Professional (FC-P) is a customer-led organization, unleashing the full potential of the B2B world. FC-P aspires to become a world-class, global leader in dairy and plant-based value-added, ingredients and solutions, by servicing direct and indirect customers. Expansion of our solutions business is recognized as one of the levers to realize this ambition. A new Systems organization is formed to carry out this responsibility for launching, driving and supporting existing and new system solutions in the markets across the globe.
Our solutions consist out of an appliance, product and a lock-in technology and are designed to solve specific customer pains across various channels and use moments. As the Service test Engineer, you will be responsible for analyzing reported failures and returned items, identifying root causes, and reporting potential failure development tracks.
What we ask
- Technical background or affinity
- 2y+ of proven field service or service hub engineering experience
- Technical expertise in systems and appliances
- Experience in service operations
- Strong problem-solving and analytical skills for root cause analysis
- Driver’s license
Key Competencies
- Effective & strong communication skills in Dutch & English and knowledge-sharing abilities
- Effectively delivering against plans
- Collaborating to win
- Acting with decisiveness
- Create win-win relationships internally and externally
- Growth mindset
- Open & transparent act
What we offer
We offer you a great opportunity where you can make difference and impact on ensuring customer satisfaction levels for all systems across platforms that have been launched or installed. You will be a part of an exclusive team within Royal FrieslandCampina, which develops system solutions for our customers to make the excellent products for the consumers.
- A purpose driven organisation (nourishing by nature).
- An international work environment that is friendly and inclusive – we are people focused and approachable.
- Empowering our people with the right level of autonomy.
- Enabling your creativity and entrepreneurship.
- Continuous career development & learning opportunities.
- Hybrid way of working where you can combine working from home or at the office.
Vacancy description
We offer you a great opportunity where you can make difference and impact on ensuring customer satisfaction levels for all systems across platforms that have been launched or installed. You will be a part of an exclusive team within Royal FrieslandCampina, which develops system solutions for our customers to make the excellent products drinks for the consumers.
- Challenging and complex developments
- Multi-partner internal and external context
- Working in an open and collaborative team
- Opportunity to build the role and its scope from scratch.
Ensure customer satisfaction levels for all systems across platforms that have been launched or installed, by analyzing reported failures and returned items, identifying root causes, and reporting potential failure development tracks. This role is responsible for modeling and testing reported cases, dealing with external consultants for complex cases, collaborating with the Product Lifecycle Maintenance engineer on all cases, providing input towards internal and external roles, joining developments of solutions, updating Service books with new information on reported failures and root causes, and suggesting corrections towards service manuals, scripts and requirements.
Other (content driven) main activities that are part of your role:
- In-field visits
- Failed items delivery and storage
- Product performance and reporting
- Root cause analysis
- Developing testing methodologies and tools
- Continuous improvement initiatives
Team Details
See all colleagues on LinkedInThe Systems organization is led by the Business Director Systems. The leadership team consists out of the following 6 functions:
- Manager Development and Technology,
- Business Development Manager,
- Manager Partnerships & Operations,
- Manager Quality & Standards,
- Manager Installed Base & Services,
- Manager Portfolio & Concept Marketing.
You will report to the manager of Service and Installed Base.