Digitalisation is no longer optional – quality starts with systems that truly support people

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Natalie, QA Manager at FrieslandCampina, proves that quality and digitalization are the perfect match. In this ambassador story, you’ll discover how she and her team work daily on smart IT solutions that truly make a difference. Driven by freedom, passion, and a results-oriented mindset, Natalie creates space for innovation and improvement. It’s a story that inspires and shows what’s possible when people and technology come together.

Quality and digitalization: the perfect combination

The quality of our work is closely linked to digitalization. In my role, I work closely with IT to ensure that systems and applications function properly. Automation is now indispensable in every department. Most of my work is done behind a computer, using various applications. It has become a daily routine. It is essential that these applications match the tasks and roles of the team, and that people know how to use them effectively. My team is responsible for this within FrieslandCampina.

Nathalie Faas

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Freedom and responsibility

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What I enjoy most about my role is the freedom I have to shape it according to my own ideas." When I started at FrieslandCampina, I felt that I could truly make a difference with the knowledge I brought to the company. And it turns out that this is the case. If you can persuade, you get the budget, and with that budget, we can achieve a lot. There is room to accomplish something that hasn’t been done before. If you have a good idea and a strong business case, you get the chance to execute it, even if you don't have prior experience."

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Passion for Results

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Our team is very future-oriented. We focus on the question: how can we make the company as efficient as possible, and which applications can help us with that? For me, it’s important to get things moving, but also to allow others the opportunity to take over that progress. We work hard to achieve tangible results, and that’s something that gives me energy every day. - Natalie, Manager QA

Learn more about Quality at FrieslandCampina!