Sales Operation Manager
Sales Operation Manager
FC-Professional (~€2.4B NS) –FAT valorization at a profitable growth YoY. FC-P will drive farmer profit in the B2B customer channels and is the go-to-partner (in dairy and plant-based value-added ingredients) for our customers. In close cooperation with customers and through the exchange of in-depth market, ingredient and application expertise, FC-P helps customers to win in their markets. FC-P is a global business with local offices, and dedicated product and application development and production facilities around the world.
FC-P in Malaysia launched its Global professional brand “Debic” and local brand “Dutch Lady Professional” in 2021 while with QSR we already had a strong presence of Ice & Shake business. The vision is to become the most preferred European dairy brand in Malaysia/Singapore. With sustained momentum in the business and overwhelming response from operators the business and team size continue to grow.
As FC-P Malaysia continue to expand, we need an experience sales operation manager to join the team to support Distributor Managers and Key Account Managers on day-to-day operations, and to lead process improvement to drive efficiency of business.
What we ask
Diploma / Bachelor Degree in related fields
At least 5 years of relevant experience, preferably have experience managing distributors and key account customers on order fulfilment
Fluent in spoken and written English, ability to communicate in Mandarin will be an added advantage
Good data analysis skills and attention to details
Flexible with changes and can-do mindset
Must be able to travel, this role will requires the incumbent to travel within Malaysia every quarterly
What we offer
This is a fantastic opportunity for candidate who is entrepreneur in spirit. The candidate will be given the opportunity to create and learn about new business, new innovation, new processes, and new ways of working. We welcome new ideas and and dare to take risks as part of our continuous improvement to drive efficiency and results. The successful candidate will also get the chance to be exposed to different areas and work with other countries to share experiences.
Vacancy description
1) Distributors’ order fulfilment
Work with distributor managers to plan monthly order quantity and ensure monthly sell in volume are achieved as per forecast
Keep track distributors PO and ensure DLMI fulfils Dutch Lady orders on time
Keep track distributors PO and liaise with Lummen / Netherlands factory on Debic production timing, and monitor ETD / ETA shipment timing
Single point of contact to liaise with distributors in case of any delay in order fulfilment / request of any documents
Single point of contact to liaise with Lummen / Netherlands factory planner in case of any changes in shipment timing request
2) Key account customers’ order fulfilment
Monitor key account order fulfilment by distributors
Find solutions in case of out of stocks situation
Communicate with key account customers on stocks situation
3) Stocks management
Represent FCP to attend weekly production planning meeting with DLMI
Monitor all distributors stocks level to ensure distributors keep agreed buffer stocks
Work with distributors & facilitate stocks transfer between distributors to avoid out of stocks situation
Work with other countries / Lummen factory to get Debic stocks to avoid out of stocks situation
Plan stocks depletion whenever there is aging stocks situation to avoid write off
Conduct stocks take at distributor warehouse on quarterly basis
4) Demand Forecasting
Work with Distributor Managers & Key Account Managers on demand forecasting
Align demand forecast with country lead and ensure submission on time
Work with demand planner to keep track forecast accuracy
5) Account receivable
Follow up on account receivable / customer payment
Follow up with internal relevant people on credit block
6) Pallet management
Coordinate between distributors and DLMI supply chain on pallet related matters
7) Complaint coordination
Work with distributors & key account customers whenever there is quality complaints to ensure complaints are logged in properly
Take the lead to keep track all the complaints submission to QA and follow up with quality investigation outcome
Communicate to distributors & key account customers on quality investigation outcome
Ensure distributor / customers receive their credit notes on time.
8) Discount accrual & claims
Work with FCP admin to ensure discount accrual are done on time & balance accrual are released on time
Work with Distributor Managers & Key Account managers to ensure correct discount accrual are done as per contract
Ensure distributors submit claims on time & FCP admin processes all the claims on time
Coordinate between DMS team and distributors whenever there is DMS related issues
9) Contracts & Agreement Tracking
Keep track of all the customer contracts and ensure Distributor Managers & Key Account Managers renewed contracts on time
Ensure Distributor Agreement is renewed & updated with latest commercial terms
10) Incentive Calculation
Work with FCP admin to calculate distributor incentive on quarterly basis
Ensure distributor incentive are processed on quarterly basis
11) Data tracking
Work with Country Lead to develop power bi operation dashboard
Prepare sell in, sell out & penetration reports for Distributor Managers and Head of Food Service for Monthly Business Review
12) Market Intelligence
Keep track on market dairy pricing in bakery ingredient shops and retail channel at a frequency agreed with Country Lead
Team Details
See all colleagues on LinkedInFor thousands of food professionals every day, we are more than just a dairy company. For over 150 years, FrieslandCampina Professional has been partnering with our customers on creating the most delicious food and drinks to consumers. FrieslandCampina Professional is committed to nourish food professionals, the heroes of food.
We value talented people from any background who want to contribute to something bigger than themselves. We encourage all of our employees to make decisions that benefit our entire company. At FrieslandCampina we own our own career and act accordingly. We trust you to make a difference in your job and influence the bigger picture. Working at FrieslandCampina means you are contributing to a better world.
FrieslandCampina Professional MYSG has a small team and lean structure. The successful candidate will be directly reporting to Country lead and will have a Sales Operation Executive team member. The Sales Operation Manager will be working with multi-disciplinary team from local opco and with regional team. You will be based in Malaysia, Kuala Lumpur.