Manager Service Delivery
Develop and improve cloud services in close collaboration with the business users and suppliers to meeting the service level agreements (SLAs), making sure the clients are satisfied and service delivery processes for the Product teams/Domains are in optimal shape.
What we ask
- Bachelor’s or Master’s Degree with a minimum of 8-10 years’ experience in Customer relationship management and managing External Suppliers
- Good understanding of cloud service(s) (on both Azure and AWS) and SLAs
- Certified on ITIL processes and proven knowledge on internal (global) IT delivery
- Strong Service Level Management skills, able to act as a firm counterpart with strategic vendors / managed service providers.
- Experience in project management methodologies and tools;
- Knowledge of Cloud services like AWS and Azure;
- Knowledge and experience in FinOps and compliance management.
What we offer
FrieslandCampina offers you a place to be yourself. In an innovative work environment with facilities and support that are second to none, we welcome your skills, ideas and passion. Most of all we welcome you as the person you are and the person you want to be.
Our mission is to liberate people to work smarter. Our reward policies support FrieslandCampina’ s values and business strategy by helping to attract, engage and retain the best possible talent at every level. We offer remuneration packages that recognize and reward individual performance, experience and potential, while reflecting competitive practices in all the countries in which we operate.
A transparent, consistent and fair approach to reward is critical to our success and growth.
Vacancy description
- Ensure the seamless delivery of cloud services to clients or within the organization.
- Oversee the entire service delivery lifecycle, from initial planning and implementation to ongoing operations and support
- Align closely with cloud architects, cloud engineers, cloud consultant and related vendor(s).
- Ownership for (multi-) cloud provided services and reporting for platform services towards the stakeholders and Cloud Capability team
- Act on a tactical level towards (business) customers, drive continuous and structural service improvement and develop required service levels
- Coordinate across teams, between cloud architects, engineers, developers, consultants, developers, business and other (external) stakeholders
- Supplier governance and management & managing the transfer to and on- off-boarding of new suppliers if needed
- Budget control on supplier spend, managed services as well as project spend
- Security coordination activities in the team / related to the services. Such as audits, findings, security improvement & compliance
- Managing cost & compliance, driving optimization and overseeing E2E financial optimization, cross-charging of costs to the business.
Team Details
See all colleagues on LinkedInFor thousands of people every day, we are more than just a dairy company. To our farmers, our employees, the communities we serve, the businesses we work with and the people to whom we bring happiness, FrieslandCampina means something more. For them it's not just about what we do, but who we are. We value talented people from any background who want to contribute to something bigger than themselves. We encourage all of our employees to make decisions that benefit our entire company. At FrieslandCampina we own our own career and act accordingly. We trust you to make a difference in your job and influence the bigger picture. Working at FrieslandCampina means you are contributing to a better world.