Claims Analyst
Claims Analyst
The first Financial Shared Services Centre was launched successfully in 2013 in the Netherlands (FSSC NL). In 2016 FrieslandCampina has decided to expand its Financial Shared Services concept by setting up a Financial Shared Service Centre in Kuala Lumpur for Asia and in Budapest to support its businesses in the Europe, Middle-East and Africa region. With the introduction of Shared Services, we moved from a complex, traditional 'back-office' structure to a streamlined operational, business process centric organisation delivering improved and consistent quality to our (internal and external) customers and consumers.
The purpose of the Claims Analyst role is driving and owning the claim management logging, reporting and credit note incl. posting automation process in ServiceNow and SAP.
Elvárásaink
At least 2-4 years of relevant work experience preferably at a multinational company
Previous work experience in a SSC environment is an advantage
Vocational / Higher vocational or Bachelor’s degree in Business Economics/Accountancy
Master’s degree in Finance is an advantage
Strong knowledge of Excel and other MS Office tools
Strong process knowledge for own function
Knowledge of ERP systems (eg. SAP) is an advantage
Attention to details, ability to work precisely and independently
Excellent problem solving and prioritization skills
Interpersonal skills and excellent stakeholder management
Professional written and verbal communication
Analytical skills
Amit kínálunk
A wide range of benefits (cafeteria, home office and sustainable travel allowance, MetLife life- and accident insurance, Medicover package, All You Can Move sport pass)
Home office opportunity (3 days/week)
Opportunity to bring in your ideas and to develop further
Challenging tasks with real added value
Pozíció bemutatás
1. Price claim management:
• Perform and analyze medium to highly complex activity of Accounts Receivable processes in line with corporate policies, guidelines and SLAs with OpCo's
• Supporting the AR Team with deduction management, by logging the claims in ServiceNow based upon agreed priority setting within the set SLA
• Taking responsibility in minimizing the cash impact, by assuring regular status report from ServiceNow are created, with highlighting the risks and its impact and sent, this includes on time escalation to TL and management
• Owning and controlling the automation of credit notes creation and to flag in case of issues in this process
• Owning and controlling the auto clearing process and reaches out to the AR Team and Opco regarding the items that couldn’t be cleared, driving the required solutions/decisions to be made, so eventually all items can be cleared
• Prepare, analyze and ensure complex periodical reports (quantitative and qualitative), in accordance with defined formats and procedures
• Ensures quality and accuracy is according to SLAs/KPIs
• Provide insights at request or at own initiative regarding quantitative and qualitative developments by means of periodical and ad hoc reports and/or analyses, based on reporting principles
• Supporting the AR department, Opco’s in further roll-outs of this new ways of working
• Drives and improves individual- and supports team performance / KPI’s
• Aligns and connects to Collection Team and Opco regarding process improvements
• Ensures compliance with internal control framework (ICF), assist with internal/external audit requests
• Owns and drives stakeholder management with Opco and Collection Team (incl queries to be answered on time)
• Assures issues and escalations are done to Line Manager on time. Proactively notify line manager where early warning signs of potential issues on delegated processes occur.
• Identify and provide advice for treatment of deviations and exceptions, via phone and e-mail handling and maintains positive working relationships with cross-functional teams and other stakeholders.
• Maintaining up to date process documentation in accordance with legislation and company policies, ensure all processes are documented and reviewed on a constant base. Support reviewing process of SOP within the Accounts Receivable processes.
• Identify change/deviation from standard process within own area.
2. Projects and process optimization:
• Contribute to standardisation initiatives. Supporting departmental projects/CI initiatives / transitions. Participate in CI Projects for departmental processes. Drives efficiency and effectiveness (CI/LEAN) and idea generation in own area
• Identify bottle necks in (work) processes, provide proposals on improvement opportunities.
For thousands of people every day, we are more than just a dairy company. To our farmers, our employees, the communities we serve, the businesses we work with and the people to whom we bring happiness, FrieslandCampina means something more. For them it's not just about what we do, but who we are.
We value talented people from any background who want to contribute to something bigger than themselves. We encourage all of our employees to make decisions that benefit our entire company. At FrieslandCampina we own our own career and act accordingly. We trust you to make a difference in your job and influence the bigger picture. Working at FrieslandCampina means you are contributing to a better world.
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