PTP Process Control and Query Specialist (Urdu Speaker)

• Coordinate daily team activities related to process controls and query management, ensuring operational KPIs, productivity targets, and continuous improvement (CI) objectives are consistently met at the team level.
• Act as the first point of contact for vendor, employee, and business partner queries, providing accurate information and resolving issues in a professional and timely manner as a representative of FrieslandCampina.
• Perform first‑level query resolution and troubleshooting, ensuring appropriate escalation or routing to the relevant person‑in‑charge (PIC) for second‑level support when required.
• Follow up on pending items and outstanding queries, including reminder management and closure tracking.
• Execute and coordinate Procure‑to‑Pay (PtP) activities related to incoming invoices, including claims processing, returns, balance notifications, and master data maintenance.
• Liaise effectively with internal stakeholders and external suppliers to support smooth day‑to‑day operations.
• Continuously monitor data in PtP subledgers, general ledger, and related systems to ensure accuracy, completeness, and compliance with internal controls.
• Support the preparation and maintenance of internal policies and contribute to input required for Annual Reports in accordance with applicable accounting standards and internal regulations.
• Actively participate in month‑end closing activities and ensure 100% timely execution of Internal Control Framework (ICF) controls on a monthly basis.
• Prepare and deliver regular and ad hoc data, information, and reports to various stakeholders.
• Participate in reporting and reconciliation activities, ensuring timely resolution of variances.
• Perform document and file management activities, including archiving, related to PtP queries and transactions.
• Investigate, analyse, and resolve open items in the GR/IR general ledger, AP liability ledger and subledgers, and other AP‑related GL accounts, including timely clearing of open items and resolution of deviations and exceptions.

Projects & Process Optimization:

• Identify bottlenecks in processes, propose improvement opportunities, support implementation following approval, and track progress to ensure realized benefits.
• Actively contribute to the PtP community by resolving cross‑team issues and taking ownership of end‑to‑end, cross‑functional process optimisation initiatives.

Governance & Stakeholder Management:

• Support discussions with internal stakeholders through procure‑to‑pay reviews; act as the first level of escalation and escalate to senior team members when required.
• Build and maintain strong governance structures both vertically within the team and horizontally across business units, process, and control teams.

For thousands of people every day, we are more than just a dairy company. To our farmers, our employees, the communities we serve, the businesses we work with and the people to whom we bring happiness, FrieslandCampina means something more. For them it's not just about what we do, but who we are.

We value talented people from any background who want to contribute to something bigger than themselves. We encourage all of our employees to make decisions that benefit our entire company. At FrieslandCampina we own our own career and act accordingly. We trust you to make a difference in your job and influence the bigger picture. Working at FrieslandCampina means you are contributing to a better world.