Customer Management Officer Corporate Key Account
Location: Amersfoort, NL
FrieslandCampina is one of the largest dairy companies in the world, renowned for its high-quality products and innovative solutions. As a Customer Management Officer Corporate Key Account (CMO CKA), you will be an integral part of our team, specifically within FrieslandCampina Ingredients. This position plays a crucial role in coordinating between Sales, Order Fulfilment, Quality, Demand Planning, and the Customer. Your main goal is to ensure high business performance and customer service levels.
In this dynamic role, you will act as the primary liaison between our organization and one of our Corporate Key Accounts. You will be responsible for maintaining and enhancing the customer relationship, ensuring that their needs are met with the highest standards of service. By working closely with various departments, you will help streamline processes, resolve issues, and drive continuous improvement initiatives. Your efforts will directly contribute to the success and growth of FrieslandCampina Ingredients, making a significant impact on our global operations.
You will work in a focused customer team with various disciplines managing one of the Corporate Key Accounts of FrieslandCampina. Additionally, you will collaborate with several internal stakeholders such as Sales Managers, Order Fulfilment colleagues, and Demand Managers connected to a specific Corporate Key Account customer. Within the CMO team, we work together to achieve the best performance using our result-driven mentality, while placing a high value on maintaining a safe and respectful work environment.
What we ask
- Bachelor’s or Master degree in Business Administration, in Commercial studies or Supply Chain.
- Minimum of 4 years’ experience in customer services, account management, or a related field within an international B2B environment. Experience in leading projects and strategic planning is highly desirable.
- Fluent in English and preferably in Dutch.
- You are based in the Netherlands.
- Proactive and assertive with a strong sense of ownership.
- Excellent problem-solving skills and capable of resolving complex issues independently.
- Analytical mindset with the ability to identify areas for improvement and implement solutions.
- Capable of managing customer relationships both internally and externally.
What we offer
FrieslandCampina has a unique company culture of Dutch heritage and international presence. The work environment is informal and friendly, where you collaborate with passionate professionals. You will have access to training and coaching to support your professional growth, and internal career development opportunities are actively encouraged. With trust and autonomy, you will have the chance to create lasting impact, contributing to better nutrition for the world. As for the employment benefits:
- Salary between €3,700 and €5,000 per month, depending on knowledge and experience (full-time);
- Full-time workweek of 38 hours, 5% year-end bonus, 10% performance bonus, and a market-standard pension;
- Flexible working hours and ample opportunities to work from home;
- 200 hours of annual leave, the option to buy or sell 40 extra hours, and 8% holiday allowance;
- Free milk & cheese during lunch and delicious barista coffee at our headquarters.
Vacancy description
Key Responsibilities
Customer Contact: Act as a liaison between the customer and internal organization, stay updated on customer insights and forecast information. Visit customers to strengthen collaboration and lead the monthly KPI calls.
Forecasting: Secure customer demand for the forecast process, manage constraints, and oversee the global forecast for the designated CKA customer portfolio.
Contract Management: Manage open contracts, ensure compliance with contract terms, monitor overdue management, and report customer performance.
Master Data: Ensure customer master data is up to date in SAP & Salesforce.
Complaints: Process customer complaints, ensure timely resolution, and take end-to-end responsibility.
Commercial Samples: Process commercial sample orders and follow up with customers.
Data & Analytics: Provide relevant customer information, business analysis, and forecast analysis to internal stakeholders and share insights with the customer.
Customer Reporting: Keep Salesforce updated with customer insights and reports, and share these within the CKA team.
Continuous Improvement: Initiate and implement process improvements to enhance efficiency and effectiveness.
Key User Responsibilities: In addition to your daily work, you will be assigned to a certain process as an internal key user for the CMO community.
Systems: Utilize and manage systems such as SAP, OMP, Salesforce, and PowerBI to ensure efficient and effective operations.
Team Details
See all colleagues on LinkedInYou will be part of the CMO EMEA team, which consists of 17 employees with various backgrounds and nationalities. Additionally, you will collaborate with several internal stakeholders such as Sales Managers, Order Fulfilment colleagues, and Demand Managers connected to a specific Corporate Key Account customer. Within the CMO team, we work together to achieve the best performance using our result-driven mentality, while placing a high value on maintaining a safe and respectful work environment.