Spanish Speaker OTC Service Representative
The OTC Service Representative plays a key role in customer operations ensuring efficient execution of complete Order-to-Cash (OTC) process, which is critical for safeguarding revenue, maintaining customer satisfaction, managing disputes and receiving cash. This role acts as a critical link between internal teams and customers, driving operational excellence and customer satisfaction.
Elvárásaink
- Bachelor/Master’s degree, preferably in Logistics, Supply Chain Management, Finance or a related field
- 2+ years of work experience, preferably in Customer Operations/Supply Chain Management/Logistics
- Experience with O2C processes and Customer Service operations (in Supply Chain)
- Fluent Spanish and English skills (written and spoken)
- Knowledge of Supply Chain within an FMCG operation
- Experience in customer service, order processing and transport or invoicing
- Experience with debit and credit handling, complaint and return handling
- Familiarity with ERP systems (SAP) and/or customer integration platforms (SalesForce)
- Affinity with Continuous Improvement (LEAN) and digital first mindset
Amit kínálunk
- Cafeteria (650.000 HUF gross/year)
- Home office allowance (30.000 HUF gross/month)
- Sustainable travel allowance (20.000 HUF gross/month)
- MetLife life- and accident insurance
- Medicover medical package (Spring White & Hospital+ package)
- Annual bonus
- Home office opportunity (3 days/week)
- Challenging tasks with real added value
- Opportunity to bring in your ideas and be part of a transformation project
- Career development opportunities
- Cheerful environment with colleagues from different culture
Pozíció bemutatás
Key responsibilities:
Quote to Order Execution:
- Review quotations against guidelines and flag deviations
- Support in contracts creation, using standard templates and handle medium level complexity queries
- Monitor consumption and highlight risks with impact analysis
- Maintain pricing updates as per approved agreements and flag discrepancies
- Maintain and validate payment terms ensuring alignment with approved agreements
- Handle standard exceptions
- Maintain and validate customer master data for accuracy and completeness
- Monitor SLAs, create reports and escalate deviations
Order to Invoice Execution:
- Enter and update customer orders
- Coordinate stock availability issues
- Ensure correct batch allocation
- Confirm orders per approval rules
- Process order changes, including entry of standardized reason codes for changes or rejections
- Resolve invoicing issues with cross-function collaboration
- Independently coordinate returns and system updates
- Independently support and Execute credit-related requests
Stakeholder Coordination & Continuous Improvement:
- Coordinate with internal stakeholders to manage market-specific challenges
- Serve as point of contact for customers across the order lifecycle
- Independently work on continuous improvement initiatives
Functional collaboration of GBDS & In-Market Team:
- Actively contribute to team engagements and trainings
- Operate within a functional setup across multiple OpCos and supply chains, each with distinct service models and lead times
- Use systems effectively for daily work
A FrieslandCampina-nál egy olyan munkakörnyezetben hiszünk, ahol munkavállalóink önmagát adhatják és úgy érzik minden adott hozzá, hogy kiteljesedhessenek. Tiszteljük és vállaljuk a különbségeket, így nemi, nemzetiségbeli, faji, szexuális beállítottságbeli, korbeli hovatartozástól, hátrányos helyzettől függetlenül várjuk jelentkezőinket. Ha az, amit képviselünk megragadta érdeklődésed, bátorítunk, hogy jelentkezz pozícióinkra.
Megosztása
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JOB-ID: 60490 |
Spanish Speaker OTC Service Representative,
Hungary