Local IT Support Specialist
Local IT Support Specialist
What makes us unique is that our suppliers, the farmers are also our owners. Our ownership of the entire supply chain, from grass to glass means we can guarantee high quality for all our products that are nourishing by nature. No wonder we got the Royal stamp and retain it ever since.
Are you passionate about providing technical support for your colleagues and particiating in improvement projects? Our IT department is looking for someone to join the local Support team. In this role you will be responsible for proactively solving problems within KPIs/SLAs and according to corporate policies, guidelines and legal requirements. You will provide timely resolution of IT problems ensuring minimal impact to customer and employee satisfaction.
我们的需求
- Higher vocational education or Bachelor’s degree (Bachelor’s or Master’s Degree in Information Technology or equivalent from a recognized university is an advantage)
- 2+ years of experience in the field of IT support preferably at a multinational company
- Proven knowledge of Digital Workplace
- Experience with ticketing systems (e.g. ServiceNow)
- Excellent language proficiency in English
- Shared service experience is a strong advantage
- Good communication skills verbally and in writing
- Ability to work precisely and independently
- Ability to cope with resistance
- Result driven & service minded
- Project management experience
- Good organizational and co-ordination skills
- "Can do" attitude
我们可提供
- A wide range of benefits (cafeteria, home office and sustainable travel allowance, MetLife life- and accident insurance, Medicover package, All You Can Move sport pass, annual bonus)
- Home office opportunity (2-3 days/week)
- Opportunity to bring in your ideas and participate in projects
- Challenging tasks with real added value
- Cheerful environment with colleagues from different cultures
空缺职位描述
IT Support tasks:
- Installing and configuring computer hardware, software, systems, networks and printers
- Monitoring and maintaining computer systems and networks
- Responding to service issues and requests in a timely manner in line with KPIs/SLAs and according to corporate policies, guidelines and legal requirements.
- Providing technical support across the company (this may be in person or remotely)
- Repairing and replacing equipment as necessary
- Support/Testing new technology
- Constant engagement with users through a series of actions to resolve problems
- Conducting sanity checks on IT equipment (including network/server equipment)
- Provide orientation and guidance to users on how to operate new software and computer equipment
- Maintain records of IT hardware inventory
- Identify computer or network equipment shortages and place orders
- Ensure tickets assignment to LUS SSC Budapest meet SLA
- Provide IT induction for new joiners
Projects and process optimization:
- Participate in implementation and or process improvement projects
- Contribute ideas to the process improvement within own field of expertise/department and execute assigned projects, within the project management guidelines
