Senior OTC Service Representative - Spanish Speaker
The Senior OTC Service Representative plays a critical role in managing the end-to-end Order-to-Cash (OTC) process. This role ensures accurate order execution, protects revenue, resolves disputes, and supports cash collection, while maintaining high customer satisfaction. The position acts as a key link between customers and internal teams, ensuring timely, compliant, and efficient service deliver.
我们的需求
- Bachelor’s/Master’s degree in Supply Chain Management, Business Administration or any related field
- At least 3-4 years of work experience, preferably in Customer Operations/Supply Chain Management/Logistics
- Experience in O2C, Customer Service (Supply Chain)
- Fluent Spanish and English language knowledge (written and spoken)
- Understanding of Supply Chain processes within a FMCG company
- Expert in Customer service, Order processing and transport or invoicing
- Experience with debit and credit handling, complaint and return handling
- Familiarity with ERP systems (especially SAP) and/or digital tools that support end-to-end order-to-cash processes.
- Continuous Improvement mindset and/or experience with LEAN
我们可提供
- Cafeteria (650.000 HUF gross/year)
- Home office allowance (30.000 HUF gross/month)
- Sustainable travel allowance (20.000 HUF gross/month)
- MetLife life- and accident insurance
- Medicover medical package (Spring White & Hospital+ package)
- Annual bonus
- Home office opportunity (3 days/week)
- Challenging tasks with real added value
- Opportunity to bring in your ideas and be part of a transformation project
- Career development opportunities
- Cheerful environment with colleagues from different cultures
空缺职位描述
Key responbilities in the role:
Quote-to-Order Execution:
- Review quotations and manage exceptions for complex customers
- Share finalized contracts and handle contract-related queries
- Monitor customer consumption and highlight risks with impact analysis
- Maintain and validate pricing and payment terms, resolve discrepancies and complex exceptions
- Maintain and validate complex master data; perform quality checks, resolve inconsistencies
- Analyze SLA performance, identify root causes of deviations, and report findings to customers
Order-to-Invoice Execution:
- Manage and update complex customer orders throughout the order lifecycle
- Coordinate stock availability and communicate supply issues
- Perform batch determination and ensure correct stock allocation
- Confirm orders according to internal approval policies
- Process order changes and record standardized reason codes
- Resolve invoicing queries in collaboration with Invoice-to-Cash service representatives
- Manage returns and system updates, handle credit-related exceptions
Revenue Protection & Financial Integrity:
- Ensure accurate contracts, pricing, and customer data
- Safeguard revenue through timely invoicing, credit management, and collections oversight
- Resolve disputes to maintain financial and operational accuracy
Stakeholder Coordination & Continuous Improvement:
- Act as the primary operational contact for customers across the O2C lifecycle
- Coordinate with internal teams to resolve market-specific challenges (e.g., delayed deliveries, customs issues, rejected trucks)
- Drive low-risk continuous improvement initiatives to enhance O2C performance
- Contribute actively to team engagement and training activities
- Operate across multiple OpCos and supply chains with varying service models and lead times
在 FrieslandCampina，我们珍视每一个人独一无二的天性，也相信不同个体在一起可以产生巨大的能量。我们拥抱差异，打造无偏见 （性别、宗教、种族、性取向、年龄、残疾或国籍）的工作环境。释放天性，共赢为世界提供更好的营养。如果这也是你的初心，加入我们。
团队详情
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JOB-ID: 60496 |
Senior OTC Service Representative - Spanish Speaker,
Hungary