B2B Sales Support Officer

Lattiz is the smart milk solution designed for professional use. It serves perfect milk foam at the touch of a button, both as a stand-alone appliance or integrated into a beverage appliance such as a fully
automatic coffee machine. Lattiz has a solid market position in the Benelux and is growing fast in other European markets, especially in France.
To accelerate our growth and support our sales team we are looking for an Account Support for France & BeLux.
Key responsabilities:

Sales Support, Coordination & Administration

Support account managers in preparing business reviews.

Manage and qualify Salesforce leads (MQL), coordinate follow-up and assist MyLattiz users & the team

Coordinate customer account creation with credit risk and master data teams.

Provide technical documentation and training follow-up

Prepare administrative documents for quotes, offers, and contracts

Process and validate commercial and partnership agreements

Support in claim & bonusses management (discount, rebates, price list)

Create dashboards and performance reports tracking

Commercial & Marketing Activities

Support sales and marketing campaigns, incentives, and events

Handle operational marketing tasks: translation checks, webshop management, internal events
Complaints Management

Manage complaint intake, reporting, follow-up, and coordination with Quality teams

Provide recommendations based on complaint analysis.
Team:

Energetic, fun, and collaborative!
Just a few characteristics of the Lattiz Commercial team, making it a great team to join! The Lattiz team is led by the Lattiz Commercial Manager (based in the Netherlands). Our core Lattiz stand-alone markets (Netherlands, Belgium, France, Germany, and International) have dedicated local Sales teams led by a Sales Manager, including multiple Account Managers and Account Support.
In France, the Lattiz Commercial team is led by the Sales Manager France. 2 Key Account Managers are Responsible of National Coffee Roasters (as Cafés Richard, Folliet, Lavazza…) and 1 KAM is fully dedicated to chains.
In BeLux, the Lattiz Commercial team is led by the Sales Manager BeLux. 2 Key Account Managers are Responsible of National Coffee Roasters (as Charles Liégeois, Rombouts…).
Our Lattiz Inside proposition is led by our Business Development Manager Lattiz Inside, to whom the Commercial Operations Manager reports. Our team is completed with the Marketing Manager and multiple intern positions.
The Lattiz Commercial team is part of Team Europe within FC Professional & Trading, our Business Group focused on the B2B customer segment. FC Professional & Trading is a world-class, global leader in dairy and plant-based value-added ingredients and solutions targeted at professional customers such as bakeries, fast food and coffee chains, hotels, restaurants, catering companies, as well as industrial food and beverage companies. In close cooperation with customers and through the exchange of in-depth market, ingredient, and solution expertise, FrieslandCampina Professional helps customers to win in their markets.

For thousands of people every day, we are more than just a dairy company. To our farmers, our employees, the communities we serve, the businesses we work with and the people to whom we bring happiness, FrieslandCampina means something more. For them it's not just about what we do, but who we are.

We value talented people from any background who want to contribute to something bigger than themselves. We encourage all of our employees to make decisions that benefit our entire company. At FrieslandCampina we own our own career and act accordingly. We trust you to make a difference in your job and influence the bigger picture. Working at FrieslandCampina means you are contributing to a better world.