Service Delivery Manager - Hardware & Print Services
Service Delivery Manager - Hardware & Print Services
This role will be responsible to manage global delivery of hardware (end-user devices) and printing services for a 17,000-user organization. Ensure reliable, high-quality, and cost-efficient operations through strategic vendors (HP & Ricoh) while driving alignment with FrieslandCampina's IT teams and business objectives.
Was wir erwarten
- Bachelor's or Master's degree and a minimum of 8-10 years of experience in IT service delivery (design, build, operate) ideally in managed print services and or managed workplace services.
- Experience in project management methodologies and tools;
- Certified on ITIL processes and proven knowledge on internal (global) IT delivery.
- Strong Service Level Management skills, able to act as a firm counterpart with strategic vendors / managed service providers.
- The job location is Petaling Jaya, Malaysia.
Was wir bieten
- Unique company culture of Dutch heritage and international presence.
- You’ll become a key part of our ongoing transformation and contribute to provide better nutrition for the world.
- You will be working with a wonderful team who are motivated to contribute and to live our purpose.
- Diverse development program to grow and enhance your professional journey.
- We offer you a competitive salary & benefits package.
- Opportunity to #UnleashYourNature.
Stellenbeschreibung
Service Operations
- Provide reliable and cost-efficient print service operations and performance, actively leveraging external best practices to enhance service quality.
- Ensure dependable hardware service operations, including hardware ordering, stock management, delivery, and orchestration for lifecycle management (LCM) and new demands.
- Oversee incident resolution, continuous service improvements, and proactive issue mitigation for both hardware and printing services.
Governance & Financial Administration
- Govern overall Managed Print Service and Hardware Service processes, ensuring accurate billing validation and financial administration.
- Maintain and improve CMDB data quality for workplaces and printers to support effective service management and reporting.
Stakeholder Engagement
- Collaborate with Local IT Service Delivery teams, and Country & Regional IT Business Managers/Directors to manage the demand, ensure customer satisfaction and deliver business value.
- Build strong partnerships with strategic vendors (HP & Ricoh) to ensure SLA compliance, address escalations, and foster innovation.
Strategic Contribution
- Contribute to FrieslandCampina's digital workplace strategy to enhance business services and ensure quality across internal and external stakeholders.
- Develop and implement lifecycle strategies for end-user devices and printing services to optimize costs and align with organizational sustainability and technology goals.
Performance Improvement & Reporting
- Actively seek and integrate external best practices to elevate service performance and user satisfaction.
- Provide regular performance & service related reporting & updates, highlighting improvement initiatives and service metrics to internal stakeholders.
User Experience
- Drive user satisfaction by addressing regional and business-specific needs while maintaining global service standards.
- Continuously identify and implement enhancements to improve user experience and operational efficiency.
Details zum Team
Alle Kollegen auf LinkedIn anzeigenFor thousands of people every day, we are more than just a dairy company. To our farmers, our employees, the communities we serve, the businesses we work with and the people to whom we bring happiness, FrieslandCampina means something more. For them it's not just about what we do, but who we are.
We value talented people from any background who want to contribute to something bigger than themselves. We encourage all of our employees to make decisions that benefit our entire company. At FrieslandCampina we own our own career and act accordingly. We trust you to make a difference in your job and influence the bigger picture. Working at FrieslandCampina means you are contributing to a better world.