Spanish Speaker OTC Service Representative

Key responsibilities:

Quote to Order Execution:

• Review quotations against guidelines and flag deviations
• Support in contracts creation, using standard templates and handle medium level complexity queries
• Monitor consumption and highlight risks with impact analysis
• Maintain pricing updates as per approved agreements and flag discrepancies
• Maintain and validate payment terms ensuring alignment with approved agreements
• Handle standard exceptions
• Maintain and validate customer master data for accuracy and completeness
• Monitor SLAs, create reports and escalate deviations

Order to Invoice Execution:

• Enter and update customer orders
• Coordinate stock availability issues
• Ensure correct batch allocation
• Confirm orders per approval rules
• Process order changes, including entry of standardized reason codes for changes or rejections
• Resolve invoicing issues with cross-function collaboration
• Independently coordinate returns and system updates
• Independently support and Execute credit-related requests

Stakeholder Coordination & Continuous Improvement:

• Coordinate with internal stakeholders to manage market-specific challenges
• Serve as point of contact for customers across the order lifecycle
• Independently work on continuous improvement initiatives

Functional collaboration of GBDS & In-Market Team:

• Actively contribute to team engagements and trainings
• Operate within a functional setup across multiple OpCos and supply chains, each with distinct service models and lead times
• Use systems effectively for daily work

“The right profile to work for our GBDS in Hungary? There's no golden rule on that. We're always looking for a good combination of everything – a perfect mix of different characters. The strength of the team is each individual member. The strength of each member is the team."