Customer Services Officer
Customer Services Officer
FrieslandCampina Consumer Dairy USA , known for its diverse and exciting range of Internationally Acclaimed Cheese Brands, has an opening for a Customer Service Officer (CSO). The CSO plays a pivotal role in executing our Customer-centric service approach by delivering a "Worry-Free" experience. As a CSO, you will work closely with the team to ensure orders are managed according to the customer's needs.
Was wir erwarten
We are looking for a candidate with extensive Customer Service experience preferably in the cheese/dairy industry. The candidate must have the following qualities -
- Strong organizational skills
- Self-sufficient, independent and a team player
- Motivated and open to learning new things
- Must be able to multi-task and adapt to different working environments
- Open to working outside of the office if needed (i.e. visiting warehouse, etc)
- Knowledge of MS Office (Excel, Word, PowerPoint) and SAP
- Experience with Walmart Retail Link portal
- Bachelor’s Degree preferably in Supply Chain
Was wir bieten
It all begins with milk.
At FrieslandCampina, our story with milk began in 1871 when farmers united in local cooperative dairy factories. This strategic move not only strengthened their market position but also ensured consistent milk sales. Today, FrieslandCampina, headquartered in Amersfoort, Netherlands, is one of the world’s largest dairy companies. We take pride in providing millions of consumers worldwide with valuable nutrition from products made of milk every day.
FrieslandCampina has been bringing cheese into the US for over half a century. Based out of Paramus, New Jersey, US Consumer Dairy North America has expanded its presence across the United States and Canada with a portfolio of brands that offer a vast assortment of consumer dairy products. We are passionate about sharing our premium cheeses through consumer products for every occasion.
Our Purpose
FrieslandCampina’s purpose is nourishing by nature. It stands for better nutrition for the world and good living conditions for our farmers, now and future generations. We contribute to better nutrition for the world and food safety and security for millions worldwide by providing them with access to dairy.
Stellenbeschreibung
CSO responsibilities
- Manage and maintain strong relationships with internal and external stakeholders
- Enter sales orders, create delivery orders, arrange freight to customers and process invoices
- Retrieve orders and submit invoices using third-party EDI providers
- Solve warehouse and trucking issues when necessary
- Assist warehouse manager with inventory queries
- Act as a liaison with the Sales and Marketing Teams
- Report to Customer Service Team Lead
Details zum Team
Alle Kollegen auf LinkedIn anzeigenFrieslandCampina has been bringing cheese into the US for over half a century. Based out of Paramus, New Jersey, US Consumer Dairy North America has expanded its presence across the United States and Canada with a portfolio of brands that offer a vast assortment of consumer dairy products. Here at US Consumer Dairy North America we are passionate about sharing our premium cheeses through consumer products for every occasion.