Quality Improvement Manager
Quality Improvement Manager
Did you know that you already know us? Almost every second tablet which is on the market contains our products.
We are on a pursuit of excipient excellence, through which we want to help people live healthier lives. Over time, we have developed from a pioneer organisation into a global one with currently over 400 employees. This demands great entrepreneurial power and leadership in everything we do.
We are looking for people who take ownership, are not afraid for accountability, deliver and who dare to make mistakes and learn from them. Working at DFE Pharma means having the freedom to act, the craving to take responsibility, developing your skills, and working within a motivated cross-functional team in an international playing field.
Did you know that quality is the most important reason that our pharmaceutical customers are doing business with us. That’s why we always strive to provide the highest quality excipients and the best service to our customers.
We are looking for a Quality Improvement Manager whom will optimize the processes and implement structural improvements. Do you want to be part of the team that supports our pharmaceutical customers worldwide with the best possible products and services? It’s your turn to join!
Was wir erwarten
Experience with continuous improvement initiatives and automatization/digitalization projects is preferable
Outstanding verbal and written communication in English (German or Dutch are nice to have)
Relevant bachelor’s or master’s degree, with at least 5-8 years of work experience preferably in QA
Preferably experienced in pharmaceutical industry, excipient manufacturing or in a highly regulated food market
Pragmatic problem solver that understands QA requirements and brings Customer QA to the next level (digital, standards, high level services)
Assertive, analytical, ability to influence, result oriented and persistent
Good prioritization and organisational skills
Affinity with IT systems and tooling e.g. SAP, Salesforce, Power-BI
Was wir bieten
International working environment
Continuous learning and development opportunity
Excellent remuneration package
A flat organisation structure with short communication lines
Hybrid way of working (Home office and office combination)
One day per year paid day off for voluntary work
Stellenbeschreibung
Optimizing the customer QA processes (questions/ queries, questionnaires, agreements, complaints), including digitalization
Supporting QA officers with and by working on complaints and questionnaires
Performance management by analysing complaint KPIs and verify effectiveness of CAPAs (including annual reporting)
Initiating and implementing structual quality improvements to improve products, services and customer experience
Acting as a Business Partner for Sales department
General support of the Customer QA & ESG Director
Details zum Team
Alle Kollegen auf LinkedIn anzeigenYou will work in the Global Customer QA team together with 5 colleagues. The team is located in Goch (near Nijmegen and Düsseldorf).
The team is part of the Quality department, consisting of 50 employees globally.
You will report to the Director Customer QA & ESG
You will work closely with the investigation teams at our sites and contract manufacturing organisations