People Solutions Officer Tier 2

Translating customer demand into sustainable and customer-oriented solutions in case of no
available standard in place
• Processing service requests on for example, hours and declarations, workforce administration,
contracting, onboarding and learning administration
• Keeping knowledge in our HR tools up to date
• Connecting data from various HR systems
• Continuously looking for improvements
• Optimal collaboration from other teams within and outside HR
• Motivate your teammates and ensure team spirit
2. HR Operations – TA, Onboarding, Talent, L&D, Workforce Experience, Workforce Admin,
Time Management, Total Rewards
• Second point of contact for employee as expert on the mentioned topics
• Answer, handle and execute deviating, not standard complex questions and calculations (i.e.
exceptions outside predefined bandwidth
• Challenge the status-quo, set the quality bar for PS&S EU and America. Seek for improvement
opportunities
• Coach, guide and support tier 1 in their daily work proactively
• Ensure that new/adjusted law- and legislation is processed in a right manner and translated into the
existing services and solutions. Trains the PS&S colleagues and educate them the background of
law- and legislation (impact)
• Check compliance and reports on non-compliance issues to relevant stakeholders (e.g. Corporate
privacy officer)
3. Stakeholder- & Project Management
• Linking pin position between various internal & external stakeholders
• Responsible for end-to-end project execution for topics such as CLA Changes/Adjusted Benefits,
Performance Management (Merit/Stip)
• Participate regularly in tactical projects regarding own areas of expertise. Is able to take on activities
within the project on his/her own, keep track of them and keep in touch with the stakeholders
involved
• Independently manage operational projects, such as the implementation of the yearly changes in
base, bonus & incentive pay, including the increase in function year and the increase in CLAs
Reporting to: Team Lead PS&S Tier 2
Direct reports: N/A
Indirect reports:
Functional reporting line: Team lead PS&S Tier 2 (People Services &
Solutions EU & America)
NA Turnover:
Supplements and detailed information:
Purpose of the
Job
The purpose of the HR Operations Services Officer Tier 2 is to process
2nd line employee requests that are out of scope for Tier 1. These
requests are more specialized in nature. These requests are complex
in nature which may require additional analysis.
This is a specialist role overseeing & improving various end-to-end
processes within HR Operations, namely –
• Talent Acquisition
• Onboarding
• Talent
• Learning and Development
• Workforce Experience
• Workforce admin
• Time Management
• Total Rewards
The role acts as full-fledged sparring partner for People Services &
Solutions to perform excellent daily operations and continuous
improvement activities. This role drives the operational strategy for
Shared Services, especially with a viewpoint of specialised solutions.
Business Complexity

For thousands of people every day, we are more than just a dairy company. To our farmers, our employees, the communities we serve, the businesses we work with and the people to whom we bring happiness, FrieslandCampina means something more. For them it's not just about what we do, but who we are.

We value talented people from any background who want to contribute to something bigger than themselves. We encourage all of our employees to make decisions that benefit our entire company. At FrieslandCampina we own our own career and act accordingly. We trust you to make a difference in your job and influence the bigger picture. Working at FrieslandCampina means you are contributing to a better world.

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