Senior OTC Service Representative - Spanish Speaker
The Senior OTC Service Representative plays a critical role in managing the end-to-end Order-to-Cash (OTC) process. This role ensures accurate order execution, protects revenue, resolves disputes, and supports cash collection, while maintaining high customer satisfaction. The position acts as a key link between customers and internal teams, ensuring timely, compliant, and efficient service deliver.
สิ่งที่เราถาม
- Bachelor’s/Master’s degree in Supply Chain Management, Business Administration or any related field
- At least 3-4 years of work experience, preferably in Customer Operations/Supply Chain Management/Logistics
- Experience in O2C, Customer Service (Supply Chain)
- Fluent Spanish and English language knowledge (written and spoken)
- Understanding of Supply Chain processes within a FMCG company
- Expert in Customer service, Order processing and transport or invoicing
- Experience with debit and credit handling, complaint and return handling
- Familiarity with ERP systems (especially SAP) and/or digital tools that support end-to-end order-to-cash processes.
- Continuous Improvement mindset and/or experience with LEAN
สิ่งที่เราเสนอ
- Cafeteria (650.000 HUF gross/year)
- Home office allowance (30.000 HUF gross/month)
- Sustainable travel allowance (20.000 HUF gross/month)
- MetLife life- and accident insurance
- Medicover medical package (Spring White & Hospital+ package)
- Annual bonus
- Home office opportunity (3 days/week)
- Challenging tasks with real added value
- Opportunity to bring in your ideas and be part of a transformation project
- Career development opportunities
- Cheerful environment with colleagues from different cultures
คำอธิบายตำแหน่งที่ว่าง
Key responbilities in the role:
Quote-to-Order Execution:
- Review quotations and manage exceptions for complex customers
- Share finalized contracts and handle contract-related queries
- Monitor customer consumption and highlight risks with impact analysis
- Maintain and validate pricing and payment terms, resolve discrepancies and complex exceptions
- Maintain and validate complex master data; perform quality checks, resolve inconsistencies
- Analyze SLA performance, identify root causes of deviations, and report findings to customers
Order-to-Invoice Execution:
- Manage and update complex customer orders throughout the order lifecycle
- Coordinate stock availability and communicate supply issues
- Perform batch determination and ensure correct stock allocation
- Confirm orders according to internal approval policies
- Process order changes and record standardized reason codes
- Resolve invoicing queries in collaboration with Invoice-to-Cash service representatives
- Manage returns and system updates, handle credit-related exceptions
Revenue Protection & Financial Integrity:
- Ensure accurate contracts, pricing, and customer data
- Safeguard revenue through timely invoicing, credit management, and collections oversight
- Resolve disputes to maintain financial and operational accuracy
Stakeholder Coordination & Continuous Improvement:
- Act as the primary operational contact for customers across the O2C lifecycle
- Coordinate with internal teams to resolve market-specific challenges (e.g., delayed deliveries, customs issues, rejected trucks)
- Drive low-risk continuous improvement initiatives to enhance O2C performance
- Contribute actively to team engagement and training activities
- Operate across multiple OpCos and supply chains with varying service models and lead times
Staying true to who you really are, that is your starting point at FrieslandCampina. Because it is precisely by embracing our differences that we can grow together. We want to create a working environment that allows all employees to bring their best and authentic selves. If who we are suits you, but you're not sure if you're the best fit for the role, we still encourage you to apply so we can help you find the role that fits you best.
Team Details
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JOB-ID: 60496 |
Senior OTC Service Representative - Spanish Speaker,
Hungary