Customer Operations Team Manager - South West Europe
Customer Operations Team Manager - South West Europe
Quality, innovation, sustainability and strong brands - that is what makes FrieslandCampina one of the world's largest dairy companies. With more than 22.000 employees, we are represented in over 100 countries with a diverse range.
FrieslandCampina is looking for a Customer Operations Team Manager for South West Europe (Spain, Italy and France), based in Barcelona.
As Customer Operations Team Manager, you lead a Customer Operations team within a highly dynamic and automated supply chain environment. You balance operational customer satisfaction with cost‑driven supply chain targets, strengthen team capabilities, optimize processes, and build strong customer partnerships. You ensure that daily operations run smoothly while driving continuous improvement and fostering a culture of growth and development.
Ce que nous demandons
- Master’s degree, preferably in Customer Operations, Supply Chain Management, or Logistics
- Additional certifications in Lean Six Sigma, Continuous Improvement, or Change Management are a strong plus
- Minimum 7 years of experience in Supply Chain Management or a closely related field
- Proven leadership experience within a functional setup, with a strong focus on coaching and people development
- Experience managing operations across multiple supply chains, ideally within FMCG or manufacturing
- Demonstrated capability in driving process optimization, automation, and continuous improvement initiatives
- Familiarity with ERP systems (preferably SAP), customer integration platforms, and digital tools supporting end‑to‑end Order‑to‑Cash
- Strong stakeholder management across OpCos, departments, and external partners
- Knowledge of customer experience, forecasting, S&OP, logistics, Power BI, and E2E FMCG supply chain processes
- Fluency in English (both written and spoken)
- Proficiency of Spanish, French and/or Italian is a strong plus
Ce que nous offrons
Career Development & Growth
- A culture that strongly encourages internal career progression.
- Investment in relevant training, learning opportunities, and education aligned with your field of expertise.
- A work environment where knowledge sharing is part of our daily culture, because we believe that’s how you learn and grow the most.
- Trust and autonomy to create long‑term impact that contributes to better nutrition for the world.
Working Environment
- An international setting with driven and professional colleagues.
- An informal yet ambitious atmosphere where collaboration is key.
Compensation & Benefits
- A salary based on the position level, your experience, and your academic background.
- Annual bonus.
- Health insurance.
- Meal allowance.
- Gym discounts.
- Flexible remuneration options, including transports and childcare vouchers.
- Hybrid way of working (50% home office).
Description du poste vacant
As Customer Operations Team Manager, you are responsible for leading and developing a Customer Operations team consisting of Customer Operations Specialist supporting the OpCo South West Europe within the Retail & Americas Business Group. Your role is pivotal in enhancing customer satisfaction, improving process efficiency, and ensuring seamless, proactive service delivery across multiple supply chains with varying lead times and service requirements.
You manage daily operations across a complex and highly automated environment, ensuring accurate Order‑to‑Cash execution - from order intake and processing to auditing and communication. You drive continuous improvement initiatives, guiding your team in identifying and implementing operational enhancements that elevate service performance and reduce complexity.
You also act as a bridge between FrieslandCampina’s Customer Supply Chain, integrated customer platforms, and internal stakeholders, enabling effective data exchange and information flow. With a strong focus on people growth, coaching, and team culture, you build a resilient, high‑performing team equipped for future challenges.
Key impacts of the role include strengthening team capabilities, optimizing service delivery, managing system integrations, and building strong customer relationships that go beyond transactional cooperation.
Détails de l'équipe
Voir tous les collègues sur LinkedInFor thousands of people every day, we are more than just a dairy company. To our farmers, our employees, the communities we serve, the businesses we work with and the people to whom we bring happiness, FrieslandCampina means something more. For them it's not just about what we do, but who we are.
We value talented people from any background who want to contribute to something bigger than themselves. We encourage all of our employees to make decisions that benefit our entire company. At FrieslandCampina we own our own career and act accordingly. We trust you to make a difference in your job and influence the bigger picture. Working at FrieslandCampina means you are contributing to a better world.
In this role you will lead a team of 10 Customer Operations specialists covering Spain, Italy and France from the cluster location Barcelona.