Spanish Speaker OTC Service Representative
Spanish Speaker OTC Service Representative
The OTC Service Representative plays a key role in customer operations ensuring efficient execution of complete Order-to-Cash (OTC) process, which is critical for safeguarding revenue, maintaining customer satisfaction, managing disputes and receiving cash. This role acts as a critical link between internal teams and customers, driving operational excellence and customer satisfaction.
Ce que nous demandons
- Bachelor/Master’s degree, preferably in Logistics, Supply Chain Management, Finance or a related field
- 2+ years of work experience, preferably in Customer Operations/Supply Chain Management/Logistics
- Experience with O2C processes and Customer Service operations (in Supply Chain)
- Fluent Spanish and English skills (written and spoken)
- Knowledge of Supply Chain within an FMCG operation
- Experience in customer service, order processing and transport or invoicing
- Experience with debit and credit handling, complaint and return handling
- Familiarity with ERP systems (SAP) and/or customer integration platforms (SalesForce)
- Affinity with Continuous Improvement (LEAN) and digital first mindset
Ce que nous offrons
- Cafeteria (650.000 HUF gross/year)
- Home office allowance (30.000 HUF gross/month)
- Sustainable travel allowance (20.000 HUF gross/month)
- MetLife life- and accident insurance
- Medicover medical package (Spring White & Hospital+ package)
- Annual bonus
- Home office opportunity (3 days/week)
- Challenging tasks with real added value
- Opportunity to bring in your ideas and be part of a transformation project
- Career development opportunities
- Cheerful environment with colleagues from different culture
Description du poste vacant
Key responsibilities:
Quote to Order Execution:
- Review quotations against guidelines and flag deviations
- Support in contracts creation, using standard templates and handle medium level complexity queries
- Monitor consumption and highlight risks with impact analysis
- Maintain pricing updates as per approved agreements and flag discrepancies
- Maintain and validate payment terms ensuring alignment with approved agreements
- Handle standard exceptions
- Maintain and validate customer master data for accuracy and completeness
- Monitor SLAs, create reports and escalate deviations
Order to Invoice Execution:
- Enter and update customer orders
- Coordinate stock availability issues
- Ensure correct batch allocation
- Confirm orders per approval rules
- Process order changes, including entry of standardized reason codes for changes or rejections
- Resolve invoicing issues with cross-function collaboration
- Independently coordinate returns and system updates
- Independently support and Execute credit-related requests
Stakeholder Coordination & Continuous Improvement:
- Coordinate with internal stakeholders to manage market-specific challenges
- Serve as point of contact for customers across the order lifecycle
- Independently work on continuous improvement initiatives
Functional collaboration of GBDS & In-Market Team:
- Actively contribute to team engagements and trainings
- Operate within a functional setup across multiple OpCos and supply chains, each with distinct service models and lead times
- Use systems effectively for daily work
Chez FrieslandCampina, nous croyons en un environnement de travail où chaque employé peut être pleinement lui-même et se sentir libre d'exprimer tout son potentiel. Nous valorisons les différences et accueillons les candidatures quels que soient votre genre, votre religion, votre origine ethnique, votre orientation sexuelle, votre âge, votre handicap ou votre nationalité. Si ce que nous sommes vous correspond, nous vous encourageons à postuler, même si vous pensez ne pas correspondre à toutes les exigences du poste.
Détails de l'équipe
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JOB-ID: 60490 |
Spanish Speaker OTC Service Representative,
Hungary