Infrastructure Specialist

We value talented people from any background who want to contribute to something bigger than themselves. We encourage all of our employees to make decisions that benefit our entire company. At FrieslandCampina we own our own career and act accordingly. We trust you to make a difference in your job and influence the bigger picture. Working at FrieslandCampina means you are contributing to a better world.

Infrastructure Specialist

Ce ne dorim

  • Bachelor’s Degree in a technical stream.
  • Added advantage for applicants with Specialization/Certification in one of technical domains such as CCNA, CCNP, MCSA, ITIL, Service management
  • At least 5 years of experience as Network / Infrastructure Service Delivery Manager.
  • Exposure working in large network operations supporting multi-vendor router, switch & firewall devices.
  • Excellent interpersonal skills, and the ability to build strong and effective relationships both with clients and internal teams
  • Strong organizational & customer management skills with the ability to manage difficult situations with speed and agility
  • Strong project management skills with experience in handling large infrastructure projects spanning multi geographies and working with virtual teams (in LAN, WAN, Cloud technologies and voice domains).
  • Positive, professional, and ‘can do’ attitude, with the desire to exceed client expectations
  • Deep knowledge of SLA/SOW in managed services.
  • Excellent written, oral and presentation skills
  • Good general IT skills: proficient in MS Office products (Excel, Word, Outlook, PowerPoint)
  • Desire to work pro-actively and flexibly in a rapidly changing environment, often with tight deadlines

Ce oferim

FrieslandCampina offers you a place to be yourself. In an innovative work environment with facilities and support that are second to none, we welcome your skills, ideas and passion. Most of all we welcome you as the person you are and the person you want to be. Our mission is to liberate people to work smarter.


Our reward policies support FrieslandCampina’ s values and business strategy by helping to attract, engage and retain the best possible talent at every level. We offer :

  • Unique company culture of Dutch heritage and international presence   

  • We offer great work life balance, and competitive salary & benefits package so you can enjoy it  

  • Workweek of 38 hours, competitive pension scheme, holiday allowance of 8%, end year allowance 3%, bonus scheme, flexible working hours and the ability to work from home. 

  • Diverse training and mentoring programs to help you grow on your own professional journey  

  • Exceptional support of cross disciplinary movement within the company to broaden your knowledge and growth paths   

  • A friendly and informal working environment, yet professional team members as sparring partners   

  • Autonomy and trust to create longer term impact that helps bring better nutrition to the world   

  • Free cheese and milk at lunch in the central office, and barista coffee to help you go through your working days with a lot of joy  

  • FrieslandCampina has a ‘fietsplan’ 

Descrierea postului vacant

Stakeholder/Business Management:

    • Deliver on agreed financial targets for the service portfolio
    • Prepare and report process performance metrics to stakeholders.
    • Participate in management discussions (Governance discussion, Management forums with customer).
    • Identify key cost drivers and ensure they are optimized.
    • Proactively identify opportunities for additional business with customer.
    • Identify opportunities for growth & deliver on growth commitments (number of people).
    • Anticipate & plan for new business & get involved in hiring.
    • Share value addition and best practices across teams.
    • Adopt best practices from other processes/ verticals etc.

Process Improvements And Adherence

    • Ensure compliance to the set standards/norms in order to adhere to quality standards and other compliance norms.
    • Initiate and deliver on process improvement projects to improve process efficiencies.

     Project Control, Management And Delivery

    • Drive suppliers & internal team to achieve process SLAs / metrics – productivity and quality targets within the established timelines.
    • Ensure proper documentation and knowledge transfer as per project plan and schedule.
    • Work with support functions to enable infrastructure support to team and ensure zero downtime.
    • Prepare for infrastructure and other growth related requirements.
    • Ensure resource utilization and scheduling of end to end work.
    • Plan for resources based on volume projection and current available head count and allocate responsibilities.
    • Effective forward planning in terms of process delivery, people & stakeholder engagement.

Customer Relationship Management

    • Manage customer relationships through regular communication with clients through weekly/ monthly reviews.
    • Discuss operational issues and Critical to Quality (CTQ) delivery issues with the customer.
    • Attend customer calls and meetings, proactively flag issues and prevent surprises.
    • Manage and resolve escalations and issues raised by customers.
    • Identify better ways to deliver anticipated customer needs or to deliver existing services that target customers value.
    • Analyze customer feedback at desired intervals and initiate ways to improve the score.
La FrieslandCampina credem într-un mediu de lucru în care fiecare angajat își poate manifesta personalitatea în mod autentic și se simte împuternicit să își descătușeze întregul potențial. Acceptăm diferențele și suntem deschisi către aplicanți, indiferent de sex, religie, rasă, orientare sexuală, vârstă, dizabilitate sau naționalitate. Dacă cine suntem noi ți se potrivește, te încurajăm să aplici, chiar dacă simți că s-ar putea să nu îndeplinești toate cerințele rolului.

Detalii despre echipa

Vezi toti colegii pe Linkedin

For thousands of people every day, we are more than just a dairy company. To our farmers, our employees, the communities we serve, the businesses we work with and the people to whom we bring happiness, FrieslandCampina means something more. For them it's not just about what we do, but who we are.


You will be an integral member of Global IT Network & Connectivity Platform team, consisting of passionate enthusiasts across Service Delivery Management, Technical Specialists, Project Management and Solutions Architecture domains based in Amersfoort, Netherlands as well as Kuala Lumpur, Malaysia.


Specifically, you will be:

  • Directly communicating / collaborating with peers and leaders of other Global IT Capability teams as well as key stakeholders / customers in Business Groups.
  • Managing existing suppliers (directly and indirectly) – mainly 4 strategic providers with 3-5 smaller suppliers. Also finding new innovative partners for future capabilities.
Aplica acum
1  / 
JOB-ID: 50041 | Infrastructure Specialist, Malaysia
Basic information

Aplica la acest post

Te rugam sa ne furnizezi detaliile tale aici

* Campuri obligatorii

Filesize cannot exceed 7MB.
Filesize cannot exceed 5MB.
Filesize cannot exceed 100MB.

Esti sigur ca vrei sa renunti la procesul de aplicare?

Inchide procesul apasand butonul sau distribuind postul vacant