Team Leader Customer Services
Team Leader Customer Services
The Customer Management department is the first point of contact for Sales and the link to all parties to strengthen customer satisfaction and exceed expectations in everything we do. We manage day-to-day challenges with a strong focus on stakeholder management. Moreover, we continuously focus on short- and long-term (sales and operational) process improvement to guarantee an efficient and effective execution of our day-to-day activities.
In this role, you will be responsible for the end-to-end management of a team and be their first point of contact. You will also be responsible for executing effective processes, achieving our service goals, increasing customer satisfaction, and continuously driving processes/system improvements.
What we ask
Knowledge and Experience
- Bachelor's degree with a minimum of 4 years’ experience within a distribution, Customer Service, or Logistics environment
- Proficient in Business Systems management and data entry, SAP preferred.
- Detailed knowledge of S&OP and Supply, Demand, and Financial Planning
Differentiating Factors
- Service and result-oriented team player with excellent leadership skills.
- Strong communication competencies and stakeholder/relation management.
- A fact-based, solution-oriented, can-do mindset with a strong sense of ownership.
- Fluent in English language; must be internationally and culturally sensitive.
- Accurate and disciplined/capable of dealing with stress and deadlines.
What we offer
At FrieslandCampina Ingredients we take good and transform it into great!
FrieslandCampina Ingredients is a world-class, global leader in dairy value-added, healthy, and functional ingredients and solutions.
FCI helps customers win in the market, especially where nutrition matters most such as infant & toddler nutrition, adult performance, lifestyle, healthy aging along with medical and cell nutrition industries with natural, value-added ingredients.
We believe that we need to embrace the challenges we are faced with so we work tirelessly to increase nutritional benefits, new sensory experiences, and innovative application methods to bring more goodness to our products and the customers we serve. The markets and our customers are highly dynamic and to make a difference we are commercially obsessed with understanding the needs of our customers and the consumers. We are purpose-driven and every year we raise the bar in bringing high-quality, value add ingredients and solutions to our customers. Our ambition is to nourish the world, be specialists in proteins and gut health, not just milk proteins.
Vacancy description
Functional Duties
- Ensure the execution of the Global Customer Service policy, ensure a consistent way of working, and optimize the CMO's contribution to customer connectivity teams.
- Translate contracts into our organization, cooperating with various departments (Demand planning, Order Fulfillment, Quality Specialists, Product Management, etc.).
- Identify improvement areas within end-to-end order-to-cash processes, forecasting, customer complaints, contract management, and project leadership/execution.
- Ensure the team manages customer master data in a timely, accurate, and complete way and drives key user model/ownership.
- Commercially obsessed mindset with a strong drive toward raising the department’s customer experience awareness and continuous drive for improvement.
- Analyze logistical processes from supplier to customer, evaluate bottlenecks, identify opportunities for improving processes and systems, and implement improvements.
Team Details
See all colleagues on LinkedInWhy FrieslandCampina
Owned by a co-op of dairy farmers, we believe in working together. We collaborate with passion and focus to ensure that every solution for our customers is spot on. We are commercially obsessed.
Our success comes from the right ingredients crafted by our employees who believe that the Inside Matters.
We are inspired and believe in:
- the possibilities of dairy ingredients impacting our lives for the better
- setting new standards in Early Life Nutrition
- creating amazing tastes and textures for Food & Beverage
- using dairy nutrients to improve health and sustain life
FrieslandCampina is on a mission to provide products that are nourishing, pure, tasty and safe. Does the inside matter to you? Learn more about our vision and join a winning team!
We are an affirmative action and equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
FrieslandCampina Ingredients North America, Inc. expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, veteran status, or any other protected classification under the law. Improper interference with the ability of FCINA’s employees to perform their job duties may result in discipline up to and including discharge.