Senior Local IT Support Specialist (SSC)

The Senior IT Support Specialist is responsible to proactively solve problems and provide timely resolution of IT problems to ensure minimal impact to customer and employee satisfaction. Act as a key contact for internal and external stakeholders and as a backup of the line manager.

Senior Local IT Support Specialist (SSC)

What we ask

Bachelor’s or Master’s Degree (ideally in Information Technology or equivalent)
At least 4-5 years of experience in the field of IT support, preferably at a multinational company

Advanced knowledge of Windows endpoint systems and MS Office based systems
Proven knowledge of Digital Workplace

Basic SSCM/Config Manager knowledge & basic networking knowledge

Bsic AV/Online Event experiences

Experience from a shared service environment is a strong adventage
Good communication skills (verbally and in writing)
Ability to understand end-to-end business processes and translate business problems and value opportunities into process and technology solutions. Persuasiveness 
Excellent language proficiency in English 
Ability to work precisely and independently
Ability to cope with resistance
Service minded
Good organizational and co-ordination skills
"Can do" attitude

 

What we offer

A wide range of benefits (cafeteria, home office and sustainable travel allowance, MetLife life- and accident insurance, Medicover package, All You Can Move sport pass)

Home office opportunity (3-4 days/week)

Opportunity to bring in your ideas and to develop further

Challenging tasks with real added value

Cheerful environment with colleagues from different cultures

Vacancy description

IT Support:

  • Act as IT business partner to the business and as Local IT site coordinator
  • Proactively solve problems and provide timely resolution 
  • Review Incident tickets and handle the company's ticketing system
  • Escalates problems to higher level stakeholders and external service providers
  • In the absence of the IT Manager coordinate the work of the onsite IT team, allocate tasks among team members
  • Keep continuous and direct contact with the management in the Netherlands and in Malaysia
  • Install and configure computer hardware 
  • Manage computer hardware inventory, order devices
  • Provide IT induction for new joiners   

 

Projects and process optimization:

  • Participate in implementation and/or process improvement projects         
  • Contribute ideas to the process improvement within own field of expertise/department and execute assigned projects, within the project management guidelines       
     
Staying true to who you really are, that is your starting point at FrieslandCampina. Because it is precisely by embracing our differences that we can grow together. We want to create a working environment that allows all employees to bring their best and authentic selves. If who we are suits you, but you're not sure if you're the best fit for the role, we still encourage you to apply so we can help you find the role that fits you best.

“The right profile to work for our Shared Service Centre EMEA in Hungary? There's no golden rule on that. We're always looking for a good combination of everything – a perfect mix of different characters. The strength of the team is each individual member. The strength of each member is the team."

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JOB-ID: 54057 | Senior Local IT Support Specialist (SSC), Hungary
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