Procurement - Coupa Analyst (SSC)

FrieslandCampina founded its Procurement Shared Service Center supporting EMEA in Budapest in 2018. Our mission is to support the factories of FrieslandCampina in EMEA in sourcing and on time payment of our suppliers in the most effective and efficient manner. Our vision is to move from being optimized towards a truly value add SSC. We aim to reach our vision with our strategy to create efficiencies in our organization, through automization and robotics, which enables us to provide more support to our factories. Are you excited about procurement, process improvement, customer excellence and creating value for our business partners? Then we are looking for you.

Procurement - Coupa Analyst (SSC)

What we ask

  • 1-3 years of experience in the technical/system support position ideally within an international company and in the field of Procurement
  • Knowledge of Procurement applications and processes
  • Knowledge of ERP systems (SAP, Coupa, Ariba are all welcomed)
  • Shared service experience is an added advantage
  • Ability to work precisely and independently
  • Ability to make decisions on own level

What we offer

  • Opportunity to bring in your ideas  
  • Challenging tasks with real added value 
  • Fuzzy office environment and opportunity to work from home
  • Cheerful atmosphere with colleagues from different culture

Vacancy description

1. Coupa technical support

  • Acts as first line of support on Coupa P2P and related systems system via email and phone
  • Handles user access management related queries (new, change, deactivation)
  • Monitors and resolves integration errors in a timely manner in collaboration with peer departments (Accounts Payable, Vendor masterdata, Record-to-Report, local finance of opco, PTO, etc)
  • Analyses root causes of integration errors and suggests/initiates projects to liquidate them
  • Executes onboarding of new suppliers  to e-invoicing via email, Coupa Supplier Portal and cXML
  • Supports suppliers with Coupa related technical issue resolution via email and phone as first line support 
  • Acts as SPOC for vendor masterdata related issues
  • Execute tasks as per ICF framework
  • Delivers end user trainings on systems and processes


2. Projects

  • Participates in/leads  process optimization projects 
  • Implements improvement initiative
  • Participates in transition projects (system and scope), acting as key user or change owner



The right profile to work for our Shared Service Centre EMEA in Hungary? There's no golden rule on that. We're always looking for a good combination of everything – a perfect mix of different characters. The strength of the team is each individual member. The strength of each member is the team

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JOB-ID: 43280 | Procurement - Coupa Analyst (SSC), Hungary
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