Communications & Change Specialist
Communications & Change Specialist
The role-owner is having a Specialist role with respect to change management and communication across the whole Enterprise Data & Authorizations Competence Centre domain. As part of this role, the role-owner will also participate in key strategic projects delivering value for FrieslandCampina as a whole.
Provide and ensure E2E business relevant data & insights on a daily basis. This business role requires a good understanding of cross-functional business processes, their relationships and how data impacts them.Prepare, support, execute the portfolio of change/communications projects in order to deliver the projects pipeline according to objectives and deliverables, realizing sustainable business value.
What we ask
SKILLS & ATTITUDE
*Departmental core:
- Proficient in English (other languages a definite plus)
- Computer literate (Excel, Word, etc)
- Organizing and prioritizing skills
- Being able to manage conflicting priorities & stakeholders
- Excellent and positive communicator (verbal and written)
- Relationship and organizational sensitivity skills
- Excellent analytical, diagnostic, organisational and planning skills
- Natural flair for coaching, motivating, and interacting with people
- Self-motivated, proactive, adaptable and flexible in approach to work
- Strong attention to detail
- Team player and cooperative
- Ability to operate well in a busy contact centre type environment
- Ability to work under pressure/tolerant of stress and frustration
- Ability to remain firm to standards and governance under pressure to short-cut
- Openness to continuous learning
- Quality focused – to the highest possible levels
- Delivers results, no matter what the obstacles
KNOWEDGE & EXPERIENCE
*Knowledge
- HBO+ work/think level
- Solid knowledge of Enterprise Application Systems (ERP) e.g. SAP or Oracle
*Experience
- Strong knowledge of customer care techniques and processes
- Multi/cross functional working
- Assertiveness and decisiveness
- Successful track record of delivery and performance
- Motivation and management of a different levels of colleague
- Experience in successfully communicating to different organizational levels with potential conflicting interests
What we offer
What we offer:
- Amersfoort as base location and working with a great group of colleagues within the Shared Service Center that is fully in motion
Vacancy description
1 People
- Where needed, run employee involvement training workshops with managers and departmental heads
- Build and maintain excellent working relationships
- Train and share knowledge with other teams to enable them to develop business transformation capabilities and understand the impact of master data on business processes and operations. Direct, motivate, train and appraise
- Facilitate process improvement skills training programs through various methods including on-the-job, formal and informal classroom, cross-training and orientation programs
2Data
- Within the project scope, initiate improvements or updates based on relevant business requirements.
- Within the project scope, translate data quality reports into business strategy impact metrics
- On periodic basis, report the quality of the master data towards business stakeholders and identify initiatives driving towards a high level of data availability and consistency
3Other
- Facilitate easy information sharing and knowledge management across the business with respect to the E2E master data standards, processes and organisation
- Provide change management capabilities to ensure achievement of targeted performance levels
4Personal credibility
- Act as a role model in coaching and championing change
- Develop and execute clear communication plans to support project work
- Create and maintain a culture where people can innovate, share best practice and ultimately deliver the best customer experience
- Look constantly for development as well as continuous improvement for the entire team
Team Details
See all colleagues on LinkedInFor thousands of people every day, we are more than just a dairy company. To our farmers, our employees, the communities we serve, the businesses we work with and the people to whom we bring happiness, FrieslandCampina means something more. For them it's not just about what we do, but who we are.
We value talented people from any background who want to contribute to something bigger than themselves. We encourage all of our employees to make decisions that benefit our entire company. At FrieslandCampina we own our own career and act accordingly. We trust you to make a difference in your job and influence the bigger picture. Working at FrieslandCampina means you are contributing to a better world.
The Enterprise Data & Authorizations Competence Center is a Shared Service with 4 main hubs across the globe (Netherlands, Belgium, Hungary and Malaysia). The role is based out of Amersfoort, The Netherlands and is reporting to the Program Manager Data Projects. In this team you'll be working daily with 6 enthousiastic colleagues as part of the wider ED&ACC team.